Operations Lead

RideWrap Protection Inc.; Whistler Village; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Wellness resources

Job summary

RideWrap seeks an Operations Lead for our Whistler location to drive daily success and lead from the front. You will focus on leading the local team, optimizing production, and delivering flawless bike protection installs and distribution, while creating an exceptional customer experience.

You will be backed by HQ and empowered to learn, grow, and elevate operations on the shop floor, ensuring accuracy and strong community engagement.

Qualifications

• Leadership experience coordinating people and processes.
• 1+ year of customer service experience.
• High organization and attention to detail with continuous improvement mindset.
• Proficiency with Google Workspace to coordinate with global teams.
• Degree or diploma in Business Administration, Operations, or related field is a strong asset.
• At least 1 year of mountain biking experience preferred.
• Valid Class 5 driver’s license with clean record.
• Excellent written and spoken English.
• Self-starter with collaborative attitude.

Responsibilities

• Lead daily scheduling, task delegation, and timesheets for production/install teams.
• Oversee production, shipping operations, and order fulfillment accuracy.
• Manage floor calendar, supervise installations, and drive process optimization.
• Learn printing fleet operations to assist with maintenance and troubleshooting.
• Build relationships with local partners, stores, dealers, and RideWrap teams.
• Coordinate inventory, shipping/receiving, and shop logistics.

Skills

Leadership

Customer facing

Operational mindset

Tech literacy

Education

Mountain biking experience

Driver's license

English communication

Self-starter

Google Workspace

Education

Degree or diploma in Business Administration or Operations

Tools

Google Workspace

Job description

Benefits:

• Company parties
• Employee discounts
• Wellness resources

The Opportunity

Are you an ambitious, highly organized leader who thrives in a fast-paced environment? We are looking for an Operations Lead to drive the daily success of our Whistler location.

This role is crafted for a hands‑on executor—someone eager to jump in, lead from the front, and continuously optimize our shop floor. You don’t need to know everything on day one; you just need the drive to learn it. Backed by our HQ support team, you will be empowered to focus on what you do best: leading the local team, optimizing production, delivering flawless bike protection installs, perfecting distribution, and creating an exceptional customer experience.

About Us

RideWrap is a rider‑owned and operated business. Since the beginning, our objective has been simple: help riders get the most out of their time riding bikes. RideWrap’s proprietary systems are born from combining a background in precision engineering with a love for riding bikes. We produce industry‑leading frame protection components for all bikes and riders.

The Responsibilities

Team Leadership & Development

• Lead the Crew: Manage daily scheduling, task delegation, and timesheets for the production and installation teams.
• Drive Performance: Conduct daily stand‑ups to set priorities, and run regular check‑ins and performance reviews to foster growth.
• Train & Retain: Onboard and train new team members, cultivating a positive, high‑performance culture.

Production, Distribution & Installation Execution

• Manage the Floor: Oversee daily production and shipping operations, ensuring optimum output and a 100% accuracy goal for order fulfillment.
• Install Supervision: Manage the installation calendar and supervise output quality to ensure every bike leaves looking perfect.
• Process Optimization: Work to streamline existing processes to achieve maximum raw material efficiency.
• Technical Support: Learn the ins and outs of our printing fleet to assist with routine troubleshooting and maintenance.

Community

• Build Relationships: Maintain and grow relationships in the community, with regional stores, customers, dealers, and wider RideWrap teams as a representative of the brand and location.
• Local Bike Events: Drive local brand awareness by attending and executing local events, supporting the local riding scene, and bringing the vibes.
• Local Ambassador Program: Actively engage and partner with local ambassadors to support the brand, and drive awareness to RideWrap.

Warehouse & Inventory Logistics

• Inventory Control: Maintain the Canadian warehouse, execute inventory management, and fulfill supply orders for other RideWrap locations.
• Shipping & Receiving: Coordinate the intake of supplies and the dispatch of bulk orders and pallets (must be comfortable safely lifting up to 36 lbs).
• Shop Logistics: Conduct routine shop runs to collect and return bikes from local partners.

Qualifications, Experiences, and Skills

• Leadership: Management or team leadership experience, with a proven track record of organizing people and processes is an asset
• Customer Facing: 1+ year of dedicated customer service experience.
• Operational Mindset: A high degree of organization, an eagle‑eye for detail, and a relentless drive to improve workflows.
• Tech Literacy: Proficiency in Google Workspace (Docs, Sheets, Drive) to coordinate with our global teams.
• Education: A degree or diploma in Business Administration, Operations, or a related field is a strong asset.
• The Stoke: At least 1 year of mountain biking experience (preferred) and a genuine passion for the bike industry!
• A valid Class 5 driver’s license and a clean driving record
• Excellent written and spoken communication in English.
• A self‑starter mentality with a highly positive, collaborative attitude.