Retail Trainer

The SWATCH Group; Toronto; On-site; CAD 58,500 - 71,500; Full time

Job summary

The SWATCH Group is seeking a Retail Trainer to empower store teams across Canada and beyond. You will design and deliver training programs, from in-store coaching to classroom facilitation, to elevate sales performance and customer satisfaction.

This role reports to the Brand Manager and drives a consistent brand experience. Starting base pay is $65,000.00 with potential annual bonus and travel across Canada and internationally.

Qualifications

• Design and deliver engaging training programs (in-person and online) focused on sales techniques and customer experience.
• Customize content to meet business needs and learner profiles.
• Facilitate interactive workshops using role-play, simulations, and group discussions.
• Provide in-store coaching aligned with sales targets and development plans.
• Translate product features into value-driven customer experiences.
• Track KPIs and training effectiveness to identify opportunities for improvement.

Responsibilities

• Training & Development: Design and deliver training programs for sales techniques and customer experience.
• Sales Enablement: Facilitate workshops to enhance selling skills and clienteling.
• Coaching & Performance: Provide in-store coaching to meet targets and development plans.
• Product & Brand Knowledge: Ensure teams are versed in product collections and brand storytelling.
• Reporting & Optimization: Track KPIs and share insights with leadership to refine training strategies.
• Continuous Improvement: Stay current on learning tools and L&D best practices.

Skills

Training delivery

Sales techniques

Customer experience

Coaching

Product knowledge

KPIs tracking

Job description

Job description

As a Retail Trainer, you’ll play a key role in empowering our store teams across Canada and beyond. Reporting to the Brand Manager, you will design and deliver impactful training programs that elevate sales performance, enhance customer satisfaction, and support the growth of our retail talent. From in-store coaching to classroom facilitation and onboarding, you’ll be the driving force behind a consistent and inspiring brand experience.

Starting base pay of $65,000.00 plus potential annual bonus.

Benefits:

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include:

• Training & Development: Design and deliver engaging training programs (in-person and online) focused on sales techniques, product knowledge, customer experience, and company values. Customize content to meet business needs and learner profiles.
• Sales Enablement: Facilitate interactive workshops using role-play, simulations, and group discussions to enhance selling skills. Reinforce persuasive sales methods such as objection handling, clienteling, and cross-selling.
• Coaching & Performance: Provide in-store coaching aligned with sales targets and development plans. Support store teams in applying learning to real-time scenarios through feedback and guidance.
• Product & Brand Knowledge: Ensure retail teams are well-versed in product collections, brand storytelling, and market positioning. Help translate product features into value-driven customer experiences.
• Reporting & Optimization: Track KPIs and training effectiveness to identify opportunities for improvement. Share insights with leadership to refine training strategies and drive performance.
• Continuous Improvement: Stay current on emerging sales techniques, digital learning tools, and L&D best practices. Contribute to the ongoing evolution of the training framework.

Working Conditions:

This is a full-time, on-site role with25%–50% travelacross Canada and internationally. Travel may involve car, train, or air transportation. The role requires occasional lifting (up to 35 lbs), extended periods of computer work, and attention to detail when preparing reports and documentation.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.