Retail Trainer

Swatch; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Health benefits (dental & vision)

RRSP with company match

Employee discount

Life insurance

Paid vacations

Paid sick days

Job summary

Swatch is seeking a Retail Trainer to design and deliver impact training for our Canadian store teams. Reporting to the Brand Manager, you will drive a consistent, inspiring brand experience through in-person and online programs, onboarding, and coaching.

Base pay starts at $65,000 with potential annual bonus. You will travel 25%–50% across Canada and internationally, supporting store teams and measuring training effectiveness.

Qualifications

• Bachelor's degree required in Business, Education, Human Resources, or related field.
• Minimum 3 years' experience in retail training, sales coaching, or learning & development.

Responsibilities

• Design and deliver engaging training programs (in-person and online) for store teams across Canada.
• Facilitate interactive workshops using role-play, simulations, and group discussions.
• Provide in-store coaching aligned with sales targets and development plans.

Skills

Communication skills

Facilitation

Coaching

Travel flexibility

Self-starter

Team collaboration

Education

Bachelor's degree in Business, Education, or HR

Tools

MS Office

LMS familiarity

Job description

The Company

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

Job Description

As a Retail Trainer, you’ll play a key role in empowering our store teams across Canada and beyond. Reporting to the Brand Manager, you will design and deliver impactful training programs that elevate sales performance, enhance customer satisfaction, and support the growth of our retail talent. From in-store coaching to classroom facilitation and onboarding, you’ll be the driving force behind a consistent and inspiring brand experience.

Starting base pay of $65,000.00 plus potential annual bonus.

Benefits

• Health benefits, including dental and vision coverage
• RRSP contributions with company match
• Company discount
• Life insurance
• Paid vacations
• Paid sick days

Responsibilities include

• Training & Development: Design and deliver engaging training programs (in-person and online) focused on sales techniques, product knowledge, customer experience, and company values. Customize content to meet business needs and learner profiles
• Sales Enablement: Facilitate interactive workshops using role-play, simulations, and group discussions to enhance selling skills. Reinforce persuasive sales methods such as objection handling, clienteling, and cross-selling
• Coaching & Performance: Provide in-store coaching aligned with sales targets and development plans. Support store teams in applying learning to real-time scenarios through feedback and guidance
• Product & Brand Knowledge: Ensure retail teams are well-versed in product collections, brand storytelling, and market positioning. Help translate product features into value-driven customer experiences
• Reporting & Optimization: Track KPIs and training effectiveness to identify opportunities for improvement. Share insights with leadership to refine training strategies and drive performance
• Continuous Improvement: Stay current on emerging sales techniques, digital learning tools, and L&D best practices. Contribute to the ongoing evolution of the training framework

Working Conditions

This is a full-time, on-site role with 25%–50% travel across Canada and internationally. Travel may involve car, train, or air transportation. The role requires occasional lifting (up to 35 lbs), extended periods of computer work, and attention to detail when preparing reports and documentation.

Employment Status

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

Profile

• Strong communication and facilitation skills
• Passion for coaching and developing others
• Self-starter with a collaborative mindset
• Ability to adapt training styles to different audiences
• Comfortable with frequent travel and a dynamic work environment

Professional Requirements

• Bachelor’s degree in Business, Education, Human Resources, or a related field
• Minimum of 3 years’ experience in retail training, sales coaching, or learning & development, preferably within the fashion, accessories, or luxury retail sectors
• Proven ability to design and deliver impactful training programs that drive measurable performance improvements
• Strong understanding of retail operations, customer experience strategies, and sales techniques
• Proficiency in Microsoft Office Suite and familiarity with digital learning platforms or Learning Management Systems (LMS)
• Excellent communication, facilitation, and interpersonal skills, with the ability to engage diverse audiences
• Demonstrated ability to work independently, manage multiple priorities, and travel frequently as required

Job Location

Richmond Street West 555, M5V 3B1 Toronto MV B, Canada (Ontario)

Company Address

The Swatch Group (Canada) Ltd. 555, Richmond Street West Suite 1105 CA-Toronto M5V 3B1, Ontario Canada