Retail Team Leader

Colonial Group; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Wild Fork is seeking a Team Leader to support store leadership by overseeing daily operations, delegating tasks, and monitoring the team’s performance to meet store objectives.

You will foster collaboration, train Sales Leaders, and deliver a Personal Chef experience to guests while driving productivity and guest satisfaction.

Qualifications

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
• Availability to work a flex schedule, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision.
• Systems capabilities preferred: SAP, Order Management Systems, Microsoft Office.

Responsibilities

• Brand Experience – Deliver best in class customer service and ensure team knowledge to provide Personal Chef service.
• Leading People – Conduct on-the-job training, onboarding, and product knowledge training; coordinate shadowing sessions.
• Operational Excellence – Plan and implement local marketing strategies; coordinate daily store operations; monitor KPIs and store performance.
• Monitor inventory and assist with pricing, promotions, and campaigns; support SSL in absence.

Skills

Leadership

Training

Salesmanship

Education

High school degree preferred

Tools

SAP

Order Management Systems

Microsoft Office

Job description

When becoming a Team Leader at Wild Fork, you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.

By thinking like customers and acting like owners, you will also provide a Personal Chef experience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have the Passion and Hunger for growth, come nourish your career at Wild Fork and be part of our growing family!

Our Values: Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership

Competencies: Training, Salesmanship and Leadership

Essential Tasks and Responsibilities:

Brand Experience-

Delivering best in class customer service.

• Deliver a Wild Fork Personal Chef shopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
• Be a true subject matter expert in all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
• Take ownership and be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
• Show determination to handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
• Ensure all employees adhere to the company’s policies and guidelines.

Leading People -

Sincerity in training and developing our colleagues.

• Conduct on-the-job training for all new joiners to work with discipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
• Collaborate with the Senior Sales Leader to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
• Lead continuous training programs and promote full participation in the simplest and most efficient ways (including but not limited to: Chew on This, Product Training, new processes, etc.)
• Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
• Collaborate with SSL to evaluate employee performance and identify training needs.
• With humility supervise and motivate Sales Leaders to perform their best.

Operational Excellence-

Ownership- Committed to the results and focuses on details.

• Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
• Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
• Have a working knowledge of company goals, KPIs and the store’s performance and determination to drive sales results. Track the progress of weekly, monthly, quarterly, and annual objectives.
• Available to serve as the SSL’s support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
• Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
• Execute other related duties as assigned.

Physical Demands and Work Environment:

• Physically able to exert up to 50 pounds of force
• Occasional exposure to extreme temperatures – walk-in freezers
• Stand/walk for up to 8-10 hours
• Frequent movement within the store to access various departments, areas, and products

Qualifications:

• Enjoy interacting and engaging with customers and team members.
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
• Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
• Systems capabilities preferred:
  • SAP
  • Order Management Systems
  • Microsoft Office
• High school degree preferred
• Previous retail supervisory experience preferred