Retail Store Associate

Colonial Group; Newmarket; On-site; CAD 22,000 - 32,000; Full time

Job summary

Wild Fork is seeking a Retail Store Associate (Sales Leader) in Newmarket, Ontario. You will educate customers about Wild Fork products and the brand, acting as a culinary expert and providing recipe ideas.

The role emphasizes delivering a memorable, personalized shopping journey with white-glove service throughout the visit. Responsibilities include stock replenishment, order processing, and maintaining store standards.

Qualifications

• 3 years of customer service experience in retail, brand, hospitality, or restaurant.
• Demonstrates integrity and ownership of tasks.
• Ability to meet seasonal peaks and deadlines.

Responsibilities

• Educate customers on the Wild Fork Brand and processes.
• Act as product/culinary expert to provide recipes and cooking tips.
• Deliver a personalized, white-glove shopping experience from greet to checkout.
• Process online orders (Pick & Pack) and oversee timely deliveries.
• Maintain store standards, stock rotation, and cleanliness.
• Work in ambient and cold environments and assist with inventory.

Skills

Customer service

Teamwork

Time management

Problem solving

Job description

Who we are!

At Wild Fork, we are transforming the way people shop and eat protein. By managing every step of the process from farm to fork, we ensure you get the highest quality, largest variety and most consistent eating experience at the most affordable prices. It's at the core of everything we do.

If you want to be part of an innovative company building a presence in Canada, join us. We can’t wait to become everyone’s favorite food experience.

The Opportunity

As a Wild Fork Retail Store Associate aka Sales Leader, you are enthusiastic and passionate about Customers and Wild Fork products. You are a Brand ambassador with an Entrepreneurial spirit. Your focus is to create and provide a memorable experience for all our guests. You will be trained to have the highest level of product knowledge to provide customers with recommendations on their favorite dish and protein.

What you will do:

• Educate consumers on the Wild Fork Brand and the Wild Fork Way processes.
• Become a product and culinary expert (Friendly Butcher & Personal Chef) by educating and giving full effort to provide great recipes and tips on how to pick products and cook.
• Provide a butcher friendly shopping experience by personalizing every step of the way.
• White glove service throughout customer shopping journey and check-out process; deliver an experience to remember.
• Perform regular stock replenishment duties, product rotation, store standards, consistent presentable conditions, and housekeeping.
• Process customer e-commerce online orders (Pick & Pack) and oversee timely product hand out for deliveries.
• Must be able to work in an ambient and very cold environment (Freezer) – Push/Pull pallets and racks, receive, organize, process shipments, and perform monthly inventory/cycle counts.
• Ensure proper inventory control to maximize product freshness and availability,
• Performs other related duties as assigned.

What you bring:

• 3 years of customer service experience in retail, brand, hospitality, or restaurant
• Work with integrity as a TEAM toward a common vision
• Be determined and deliver superior results with great sense of urgency.
• Time management and prioritization.
• Treat it like you own it - Take ownership and responsibility to never give up.
• Acts with respect and values other opinions.
• Strong cognitive skills including problem analyzing.
• Excellent organizational and multitasking skills
• Show ownership, dependability, and commitment.
• Ability to meet seasonal peaks, workloads, and deadlines.
• Available to work a flex schedule, working a variety of hours, which can include early mornings, evenings, weekends, and holidays if required.

Why join:

This is a company that respects and cares for their people, the plates in front of customers, and the planet. With strong values prioritizing quality above others, we are transforming the grocery experience.

Wild Fork is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation, please notify [e-mail].