Retail Team Lead

Anne Mulaire; Winnipeg; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a purpose-driven Canadian fashion brand redefining retail with care and creativity. As a Customer Experience & Boutique Lead, you will be the heartbeat of the store, ensuring a seamless customer experience while managing both sales and behind-the-scenes operations. This role is perfect for a proactive individual with a passion for sustainability and a knack for customer service. Enjoy a collaborative environment where your contributions are valued, and be part of a team that takes pride in local craftsmanship and inclusivity. If you thrive in a dynamic retail setting and are eager to make a difference, we want to hear from you!

Benefits

Health & Dental Benefits

Exclusive store discount

Free on-site parking

Company events participation

Qualifications

• Experience in customer service or retail, especially in fashion or lifestyle brands.
• Friendly, clear communicator with a solutions-first mindset.
• Passion for sustainability and Métis culture is a big plus.

Responsibilities

• Respond to all customer service emails and online inquiries.
• Welcome and assist clients in the boutique with styling and product knowledge.
• Support with in-store merchandising and cleanliness.

Skills

Customer Service

Retail Experience

Communication

Organizational Skills

Problem-Solving

Bilingual (French-English)

Digital Tools Proficiency

Education

High School Diploma

Relevant Retail Certification

Tools

Shopify

Google Drive

Gmail

Microsoft Teams

Canva

POS Systems

Job description

Overview:

A Customer Experience & Boutique Lead is the heartbeat of the store. We’re looking for a proactive and customer-focused team member to take ownership of both our boutique experience and customer service communications. Think of yourself as both the host and the conductor—you ensure everything runs smoothly on the sales floor and behind the scenes. If you’ve been a Key Holder, Retail Sales Lead, or held a similar frontline role, we’d love to meet you.

• Respond to all customer service emails and online inquiries (order questions, returns, product info).
• Welcome and assist clients in the boutique with styling, fit guidance, and product knowledge.
• Support with in-store merchandising, cleanliness, and stock presentation.
• Track customer feedback and flag recurring questions or concerns.
• Support and sometime organise small in-store events or product launches in collaboration with the team.
• Assist with inventory tracking and coordination with the production/fulfillment team.
• Experience in customer service or retail (especially in fashion or lifestyle brands).
• Friendly, clear communicator with a solutions-first mindset.
• Organized, detail-oriented, and reliable.
• Passion for sustainability, slow fashion, and Métis culture is a big plus.
• Comfort with digital tools (Shopify, Google Drive, Gmail, Teams, Canva etc.).
• Flexibility to work weekends, holidays, and during peak retail periods

· Bilingual (French-English) — an asset, but a big plus.

· Familiarity with POS systems and basic reporting tools

· An eye for visual merchandising and in-store presentation

• Health & Dental Benefits available after 3 months (for permanent full-time employees).
• Exclusive store discount to enjoy our products.
• Free on-site parking for your convenience.
• Be part of company events and a supportive, collaborative team.

Join Anne Mulaire, a purpose-driven Canadian fashion brand where everything is proudly Winnipeg-made—designed and produced with sustainability, inclusivity, and local pride at the heart of everything we do. Be part of a team that’s redefining fashion with care, creativity, and community.

• Monday to Friday with occasional Tuesday-to-Saturday shifts as needed

Click the link below and submit your name, contact information, cover letter and resume.

Anne Mulaire is an equal opportunity employer. We strive to make employment decisions at every point of the employment, from application to termination, based on merit. We want to have the most qualified person in every position. In addition, we believe an equitable, diverse and inclusive workplace is one where all workers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, religion, education or disability, feel valued, included, and respected.