Retail Supervisor

PUMA Gruppe; Bayham; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player seeks dynamic individuals who embody SPEED & SPIRIT, emphasizing a vibrant team spirit and a commitment to excellence. This role involves delivering exceptional customer experiences while meeting sales goals and managing store operations effectively. Ideal candidates will have experience in retail, particularly in apparel or footwear, and a proven track record in customer service. Join a company that values diversity and teamwork, and be part of a thriving environment where your contributions will make a significant impact.

Qualifications

• 1-2 years experience in customer service-oriented retail environment.
• Proven ability to exceed sales goals and reason through complex issues.

Responsibilities

• Ensure high standards of customer experience in accordance with brand values.
• Assist Store Manager with recruitment and training of high-performing employees.

Skills

Customer Service Experience

Sales Skills

Team Player

Quick Learner

Basic MS Office Skills

Job description

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine. Applying for a job at PUMA is easy. Simply click APPLY ONLINE and follow the steps to upload your application.

Your Talent

• 1 – 2 years’ experience in a focused, customer service-oriented retail environment (preferably apparel/footwear)
• Proven ability to exceed sales goals, demonstrated ability to reason through complex issues, ability to present information to large groups
• Strong team player
• Ability to learn quickly
• Computer skills, basic know-how about MS Office programs
• Ability to lift/carry, push/pull up to 30 pounds regularly

Your Mission

• Provide consistently high standards of customer experience within the Store in accordance with PUMA’s Brand Values and service standards
• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short- and long-term planning, expense control, sales and service.
• Assist the Store Manager and Assistant Store Manager with the recruitment, training, development and succession of high performing, results driven Employees.
• Responsible for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers
• Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager
• Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
• Responsible for maintaining a safe, healthy and compliant working and shopping environment
• Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required in this position

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

Remember: We are stronger together. With our shared momentum we all make PUMA the best place to be.