Retail Stylist: Elevate Style & Customer Experience

Club Monaco; Toronto; On-site; CAD 32,000 - 52,000; Full time

Job summary

Club Monaco is a lifestyle brand with an urban casual point of view. The stylist role focuses on meeting sales targets while delivering outstanding customer service in a fast-paced store environment.

You will help customers find items that fit their style, maintain brand standards and visual presentation, assist with merchandising, POS transactions, and store upkeep to support sales goals. Strong English communication and attention to detail are essential.

Qualifications

• Excellent interpersonal skills supporting both a team environment and customer service.
• Excellent English communication- verbal and written.
• Strong attention to detail.
• Ability to recognize and react to changing work demands.
• Goal oriented: ability to stay focused on creating winning results.

Responsibilities

• Maximize personal sales at all opportunities
• Provide a friendly and welcoming environment
• Demonstrate how new product can mix with existing stock and previous purchases
• Communicate product and customer feedback to managers
• Apply Point of Sale knowledge to process needed transactions
• Handle multiple customers at fitting rooms by following all policies and procedures
• Demonstrate effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book
• Ensure ease of customer experience through visual presentation and overall store maintenance
• Assist in the execution of the brand integrity and visual standards set by the company
• Attend and participate in store flips
• Clean, vacuum, fold, size, steam, replenish as assigned
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Skills

Interpersonal skills

English communication

Attention to detail

Adaptability

Goal oriented

Job description

Club Monaco is a lifestyle brand with an urban casual point of view. The stylist role focuses on meeting sales targets while delivering outstanding customer service in a fast-paced store environment.

You will help customers find items that fit their style, maintain brand standards and visual presentation, assist with merchandising, POS transactions, and store upkeep to support sales goals. Strong English communication and attention to detail are essential.