Assistant Manager

Club Monaco; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading retail brand in Toronto is seeking an Assistant Manager to support daily operations, drive sales, and motivate staff. The ideal candidate has retail management experience, excels in team environments, and demonstrates strong communication skills. This full-time role requires flexibility to meet the demands of the business.

Qualifications

• Minimum of 1 year of retail management experience.
• Excellent interpersonal skills supporting a team environment.
• Strong communication skills in English, both verbal and written.
• Ability to work shifts while standing, and lift approximately 20lbs.

Responsibilities

• Support Store Managers with daily management and sales.
• Motivate staff to achieve business goals.
• Monitor sales floor and service associate performance.
• Ensure employee compliance with dress code.

Skills

Interpersonal skills

Time management

Planning and organizational skills

Communication skills

Customer focus

Job description

Join to apply for the Assistant Manager role at Club Monaco

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe. Club Monaco was recently acquired by Regent, LP, a leading private equity firm based in Beverly Hills.

Position Overview

Assistant Managers support Store Managers and Associate Managers with the overall daily management, sales, training, and operations of the store.

Essential Duties & Responsibilities

• Delivering and Impacting Business Results
• Assist in motivating staff and align daily activities to achieve business goals
• Monitor sales floor and zone coverage to drive sales and maintain customer focus
• Model and Ensure dress code compliance
• Monitor service associate breaks and shift changes
• Communicate top and bottom sellers to Store Manager
• Respond to changing demands of the business
• Conduct hourly sales reads and coach staff on exceeding sales targets
• Achieve personal sales targets Customer Focus
• Protect the customer experience in all business areas
• Focus staff on the importance of the quality of our relationships with our customers
• Ensure proper training on product knowledge for staff
• Lead by example in client capture results Operational Standards
• Ensure compliance with all policies and procedures
• Ensure daily monitoring and execution of sales and payroll goals.
• Uphold and model established best practices
• Needs to be a #1 sales leader on the floor measured by sales per hour/average sales and units per transaction
• Strict compliance and adhering to the application of policies and procedures Leadership Attributes
• Demonstrates flexibility and innovation in recognizing and reacting to changing work demands
• Effectively leverages and appropriately delegates responsibilities to staff.
• Fosters a challenging and positive team environment in which members participate, cooperate with and support each other
• Provides a clear sense of direction for service associates.
• Takes accountability for personal results Loss Prevention
• Actively supports securing company assets through effective Loss Prevention in compliance with company policies and procedures
• Is knowledgeable of and follows all policies in company: Store Operations Manual and Store Audit Standards Point of Sales Manual Human Resources Manual Loss Prevention Manual and Store Audit Standards

Experience, Skills, And Knowledge

• A minimum of 1 year of retail management experience
• Excellent interpersonal skills supporting a team environment
• Excellent English communication verbal and written
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results
• Hours/days of work vary due to the demands of the business
• Must be able to work shift standing and waking and able to lift approximately 20lbs, and to pack, unpack and move stock

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Other

Industries

• Retail Apparel and Fashion