Part-Time Key Holder (Sherway Gardens)

Club Monaco; Toronto; On-site; CAD 36,000 - 48,000; Full time

Job summary

Club Monaco seeks a proactive Keyholder to support store operations in Toronto. You will help drive customer service, sales and loss-prevention standards while collaborating with the management team.

With 1–2 years of retail experience and strong English communication, you will train junior staff, assist with opening/closing procedures, stock handling, and maintaining visual standards to protect the brand and deliver an exceptional in-store experience.

Qualifications

• Minimum 1–2 years of retail experience.
• Excellent interpersonal skills and teamwork ability.
• Strong English communication, both verbal and written.
• Reliable time management and organizational skills.
• Customer service focus with sales-oriented mindset.
• Aware of loss prevention procedures and store policies.

Responsibilities

• Protect the customer experience and drive sales.
• Support management with training of associates on standards.
• Open/close store operations and shift coverage.
• Assist with inventory, stock receiving and merchandising.
• Maintain visual presentation and dress code compliance.
• Achieve personal SPH goals and provide friendly service.
• Communicate product and customer feedback to managers.

Skills

Retail experience

Customer service

English communication

Team player

Time management

Organizational skills

Sales focus

Loss prevention

Job description

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Overview

A Keyholder will develop professional skills that will contribute to the financial growth of the company. He or she will be responsible to support the goals of the company and the individual store. A keyholder is expected to deliver on the company’s customer service expectations, operational and loss prevention procedures, and people development process. They will assist managers with their responsibilities in order to meet the standards and expectations of their roles, which may include merchandising, inventory or employee experience related functions.

Responsibilities

Customer Experience

• Protect the customer experience in all areas
• Help achieve clienteling and data capture goals in order to drive sales and maintain customer focus
• Ensure daily monitoring and execution of sales
• Provide a friendly and welcoming environment
• Maintain a professional appearance consistent with established dress code and image guidelines
• Maximize personal sales at all opportunities, including additional sales at cash wrap
• Assist in conflict resolution with client issues
• Communicate product and customer feedback to managers
• Achieve personal SPH goals*

People

• Support management team with training new associates on customer service standards and product knowledge
• Supervise sales floor and provide direct supervision for an abbreviated period of time in the absence of a store manager on the floor
• Supervise and develop sales associates as necessary

Operational Standards

• Responsible for all opening/closing procedures of the store on all designated shifts as per the store hours of operation
• Ensure strict compliance and adhering to the application of policies and procedure
• Key Holders will be able to process returns, but cannot execute employee purchases
• Assists the Management Team with inventory preparations and participate in the actual Inventory
• Ensure operational integrity & asset protection compliance in day to day operations & practices

Visual Presentation/Store Maintenance

• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, maintaining sales floor standards, and flips
• Be knowledgeable of the store's merchandise, back of house and front of house layout

Skills and Requirements

• Must have a minimum of 1-2 years of retail experience
• Excellent interpersonal skills supporting a team environment
• Strong English communication - verbal and written / Multilingual is a plus
• Excellent time management/project skills
• Strong planning and organizational skills with a sense of priority for deadlines and attention to detail
• Ability to recognize and react to changing work demands
• Comfortable and confident in making effective autonomous (and group) decisions in a timely manner
• Goal oriented: ability to stay focused on creating winning results
• Dedicated to high levels of Customer Service and Sales Productivity
• On the job special projects that have developed depth of related experience an asset

Physical Demands:

• Hours/days of work can be varied due to the demands of the business
• Must be able to work shift standing and walking and able to lift approx. 20 lbs.
• Must be able to pack, unpack and move stock when supporting in receiving / stocking store functions.