Sales Associate/Stylist

Club Monaco; Burnaby; On-site; CAD 35,000 - 52,000; Part time

Job summary

Club Monaco in Canada is seeking a stylist to boost personal sales while delivering outstanding customer service. You will help customers mix new arrivals with existing stock and participate in daily store operations to maintain visual standards.

The role emphasizes excellent communication, attention to detail, and a professional appearance, with responsibilities spanning POS transactions, merchandising, and asset protection adherence.

Qualifications

• Excellent interpersonal skills for team environment and customer service.
• Excellent English communication, verbal and written.
• Strong time management and project skills.
• Attention to detail in store presentation and merchandising.
• Ability to adapt to changing work demands and goals.

Responsibilities

• Maximize personal sales while meeting profitability goals.
• Provide a friendly and welcoming environment for customers.
• Demonstrate how new products mix with existing stock.
• Communicate product and customer feedback to managers.
• Apply Point of Sale knowledge to process transactions.
• Assist in store operations and merchandising activities.
• Maintain professional appearance and support visual standards.
• Participate in floor coverage, stock maintenance, and replenishment.
• Support asset protection and loss prevention policies.

Skills

Interpersonal skills

English communication

Time management

Attention to detail

Adaptability

Sales oriented

Job description

Club Monaco is an international men’s and women’s lifestyle brand with a distinctly urban casual point of view, best defined as a play of opposites: mixing vintage with new, hard with soft and eclecticism with minimalism. Each season, Club Monaco offers customers must have fashion and key pieces that together are the foundation of a modern wardrobe.

Position Overview

The objective of the stylist is to meet or exceed the sales and profitability goals of the store by maximizing personal sales consistently. Provide optimum level of customer service by fulfilling customer’s requirements and needs and consistently apply non-negotiable sales standards. The stylist also assists in all areas of store operations as requested.

Essential Duties & Responsibilities

• Maximize personal sales at all opportunities
• Provide a friendly and welcoming environment
• Demonstrate how new product can mix with existing stock and previous purchases
• Communicate product and customer feedback to managers
• Apply Point of Sale knowledge to process needed transactions
• Handle multiple customers at fitting rooms by following all policies and procedures
• Demonstrate effective phone etiquette through customer service
• Follow through with customer experience by utilizing thank you cards, business cards, and maintaining client book
• Ensure ease of customer experience through visual presentation and overall store maintenance
• Assist in the execution of the brand integrity and visual standards set by the company
• Attend and participate in store flips
• Clean, vacuum, fold, size, steam, replenish as assigned
• Actively participate in all merchandising activities including, but not limited to: daily stock maintenance and order, stock receiving and processing, product transfers, folding and floor changes
• Maintain a professional appearance consistent with established dress code and image guidelines
• Actively support securing company assets through effective Asset Protection in compliance with company policies and procedures

Experience, Skills, And Knowledge

• Excellent interpersonal skills supporting both a team environment and customer service
• Excellent English communication- verbal and written
• Excellent time management/project skills
• Strong attention to detail
• Ability to recognize and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results