retail store supervisor

Government of Canada; Ottawa; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to lead a dynamic team in a fast-paced retail environment. The ideal candidate will be responsible for managing staff, overseeing sales operations, and ensuring excellent customer service. This role requires strong organizational skills and the ability to multitask effectively. Join a supportive workplace where your contributions will directly impact the success of the team and the satisfaction of customers. If you thrive in a busy environment and are passionate about retail, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a supervisory role.
• Strong customer service and sales management skills required.

Responsibilities

• Supervise and train staff, manage schedules, and handle customer complaints.
• Oversee inventory management and ensure smooth operations.

Skills

Supervision

Customer Service

Inventory Management

Sales Management

Training and Development

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work site environment

• Air conditioned

Work setting

• Retail service establishment

Responsibilities Tasks

• Supervise staff (apprentices, stages hands, design team, etc.)
• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Authorize return of merchandise
• Establish work schedules
• Sell merchandise
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers
• Manage cash
• Oversee payroll administration
• Conduct performance reviews
• Supervise office and volunteer staff

Supervision

• 3-4 people

Additional information Work conditions and physical capabilities

• Fast-paced environment
• Work under pressure
• Attention to detail
• Combination of sitting, standing, walking
• Standing for extended periods

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Ability to multitask