retail store supervisor

Pinnacle Equipment; Kelowna; On-site; CAD 65,000 - 79,000; Full time

Job summary

Pinnacle Equipment, formerly DLE, is seeking a Vernon/Kelowna-based Retail Store Supervisor to lead and mentor a sales team, driving revenue growth, profitability, and market share for the Kelowna/Vernon territory.

The role requires managing customer accounts, coordinating with marketing, ensuring accurate equipment information and pricing, and leveraging remarketing strategies to maximize sales and gross margin. On-site work in Kelowna, BC.

Qualifications

• Bachelor's degree or College diploma in the related field, or an appropriate combination of education and practical experience.
• 5-10 years of progressive sales leadership experience, preferably within agriculture, construction, heavy equipment, or related industries.
• Excellent written and verbal communication skills.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Strong communication skills in various platforms (email, phone, text, in-person).
• Able to create realistic schedules and meet deadlines.

Responsibilities

• Supervise and manage the sales and administration team.
• Manage and mentor sales representatives, providing coaching, performance feedback, and formal performance reviews.
• Ensure proper sales coverage and territory management to achieve forecasted equipment (new and used) sales and product support revenues.
• Utilize comprehensive used equipment evaluation, repair estimation, and remarketing strategies to achieve inventory turn and profitability objectives.
• Collaborate with the marketing team to ensure accurate equipment information and effective remarketing strategies.
• Oversee website content to ensure equipment information, pricing, photos, and remarketing initiatives are accurate and up-to-date.
• Work with senior management to develop and manage the annual sales department EBITDA budget, including revenue, expenses, and net income targets.
• Develop and execute strategies to achieve annual sales, profitability, and budget targets.
• Collaborate with other business units as necessary to drive efficiency and customer satisfaction.
• Support the use of our CRM and quoting tools to monitor performance of sales representatives (e.g., closing ratios and market awareness).
• Gather input from the sales team (competitive analysis, market trends, and business environment) for strategic planning to share with management.
• Develop and implement strategies to acquire new customers.
• Participate in planning of special events to promote the Pinnacle Equipment brand and equipment sales.
• Other duties as required within the scope of the role and overall company objectives. Branch Interface Support and promote Parts and Service operations to achieve mutual business success.
• Communicate and support company goals while fostering positive employee relations and maintaining quality standards.
• Collaborate with Marketing to support customer analysis, brand awareness, customer satisfaction, and revenue growth initiatives.
• Ensure compliance with company policies, HR standards, and workplace safety requirements.

Skills

Sales Leadership

Strategic Planning

Communication

Customer Focus

CRM

Education

Bachelor's degree or College diploma in related field

Tools

CRM tools

Quoting tools

Job description

retail store supervisor

Pinnacle Equipment, formerly known as DLE (Douglas Lake Equipment), has been serving British Columbia region since 1999.

With multiple locations across BC, we are dedicated to providing exceptional sales, service, and support for heavy equipment and machinery representing brands such as Kubota. Fendt, Massey Ferguson, and Kobelco.

Our commitment to customer satisfaction and rapid response times makes us a trusted partner in the industry.

Summary: Reporting to the President, the Vernon/Kelowna Sales Supervisor is responsible for managing and mentoring his sales team to drive revenue growth, profitability, and market share the territory.

This individual will also have a list of customers to call on for the purpose of maximizing equipment sales revenue.

• Core Competencies Leadership Customer Focused Communication Adaptability/ Flexibility Problem Solving Time Management Accountability & Dependability Results-Oriented Ethics and Integrity Continuous Learning and Development Key Responsibilities Supervise and manage the sales and administration team.
• Manage and mentor sales representatives, providing coaching, performance feedback, and formal performance reviews.
• Ensure proper sales coverage and territory management to achieve forecasted equipment (new and used) sales and product support revenues.
• Utilize comprehensive used equipment evaluation, repair estimation, and remarketing strategies to achieve inventory turn and profitability objectives.
• Collaborate with the marketing team to ensure accurate equipment information and effective remarketing strategies.
• Oversee website content to ensure equipment information, pricing, photos, and remarketing initiatives are accurate and up-to-date.
• Work with senior management to develop and manage the annual sales department EBITDA budget, including revenue, expenses, and net income targets.
• Develop and execute strategies to achieve annual sales, profitability, and budget targets.
• Collaborate with other business units as necessary to drive efficiency and customer satisfaction.
• Achieve market share objectives established in partnership with OEMs.
• Support the use of our CRM and quoting tools to monitor performance of sales representatives (e.g., closing ratios and market awareness).
• Gather input from the sales team (competitive analysis, market trends, and business environment) for strategic planning to share with management.
• Develop and implement strategies to acquire new customers.
• Participate in planning of special events to promote the Pinnacle Equipment brand and equipment sales.
• Other duties as required within the scope of the role and overall company objectives. Branch Interface Support and promote Parts and Service operations to achieve mutual business success.
• Communicate and support company goals while fostering positive employee relations and maintaining quality standards.
• Collaborate with Marketing to support customer analysis, brand awareness, customer satisfaction, and revenue growth initiatives.
• Ensure compliance with company policies, HR standards, and workplace safety requirements.

• Requirements Bachelor's degree or College diploma in the related field, or an appropriate combination of education and practical experience.
• 5-10 years of progressive sales leadership experience, preferably within agriculture, construction, heavy equipment, or related industries. Excellent organizational, strategic, planning and implementing skills.
• Excellent written and verbal communication skills.
• Able to build and maintain lasting relationships with corporate departments, key business partners, and customers.
• Strong communication skills in various platforms (email, phone, text, in-person).
• Able to create realistic schedules and meet dea

• Location Kelowna , BC
• Work location On site
• Salary $ 72,000 YEAR annually
• Terms of employment Full time
• Starts as soon as possible
• vacancies 1 vacancy