Retail Store Manager — Lead Service & Sales

Williams-Sonoma, Inc.; Brossard; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Employee discount

401(k)

Wellness program

Paid time off

Health, dental, vision

Job summary

Williams-Sonoma, Inc. in Canada is seeking an Assistant Manager of Sales and Service to lead a store team, deliver World-Class service, and model customer-focused leadership in Brossard and surrounding areas.

You will ensure proper staffing, coach staff, drive sales, and manage delivery/pick-up issues while upholding our People-First philosophy and commitment to quality and integrity. This role requires open availability and a strong focus on customer experience.

Qualifications

• Excellent communication, organization and leadership skills.
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.
• 2-3 years of previous retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system

Skills

Retail sales experience

Leadership

Communication

Job description

Williams-Sonoma, Inc. in Canada is seeking an Assistant Manager of Sales and Service to lead a store team, deliver World-Class service, and model customer-focused leadership in Brossard and surrounding areas.

You will ensure proper staffing, coach staff, drive sales, and manage delivery/pick-up issues while upholding our People-First philosophy and commitment to quality and integrity. This role requires open availability and a strong focus on customer experience.