Store Team Lead: Sales, Service & People-First

Pottery Barn; Montreal (administrative region); On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Store discount

401(k) plan

Wellness program

Paid vacations and holidays

Job summary

Williams-Sonoma, Inc. in Montreal, QC is seeking an Assistant Manager of Sales and Service to support the management team by delivering World-Class service and leading the store team.

You will maintain presence on the sales floor, ensure adequate staff coverage, coach associates on product knowledge and selling skills, and strive to exceed sales goals while upholding our People-First philosophy.

Qualifications

• 2-3 years of retail sales experience or management experience in a customer service related field.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience
• Reinforce customer service principles by coaching staff on their successes and challenges
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system
• Excellent communication, organization and leadership skills
• Superior critical thinking skills to creatively identify challenges and develop action plans in a timely manner
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities
• 2-3 years of previous retail sales experience or management experience in a customer service related field

Skills

Retail sales experience

Job description

Williams-Sonoma, Inc. in Montreal, QC is seeking an Assistant Manager of Sales and Service to support the management team by delivering World-Class service and leading the store team.

You will maintain presence on the sales floor, ensure adequate staff coverage, coach associates on product knowledge and selling skills, and strive to exceed sales goals while upholding our People-First philosophy.