Retail Store Manager

Mind Games; Mississauga; On-site; CAD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Casual dress environment

Employee discount on games, puzzles, 


Extended health benefits

Life insurance

Fun, creative environment

Job summary

Mind Games in Mississauga is seeking a Store Manager to lead store performance, drive sales, and deliver an outstanding customer experience. You will own daily operations, coach a high-performing team, and ensure exceptional service.

You’ll champion operational excellence, merchandising, and loss-prevention programs while building strong customer relationships in a fast-paced, fun, creative environment. Ideal candidates have a proven retail leadership track record, a customer-first mindset, and

Qualifications

• Bachelor’s degree in business administration or related field preferred.
• 3+ years of management experience in a specialty retail or customer-focused environment.
• Strong leadership, coaching, and team development skills with a proven ability to recruit, hire, and train high-performing teams.
• Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
• Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.

Responsibilities

• Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
• Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
• Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
• Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
• Build strong customer relationships to understand needs and enhance service delivery.
• Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
• Ensure compliance with company policies, as well as health and safety regulations.
• Execute and monitor loss prevention and shrink control programs.

Skills

Leadership

Coaching

Team development

Customer focus

Communication

Relationship building

Sales growth

Merchandising

Expense control

Brand differentiation

Organized

Fast-paced environment

Education

Bachelor’s degree in business administration

Job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a driven Store Manager to lead store performance, inspire a high-performing team, and deliver an outstanding customer experience. You’ll own sales results, champion operational excellence, and foster an engaging, customer-first culture.

If you’re a dynamic retail leader who thrives in a fast-paced environment and is passionate about results, team development, and creating memorable in-store experiences, we’d love to hear from you.

Duties and Responsibilities include, but are not limited to:

• Oversee daily store operations to ensure efficiency, profitability, and an exceptional customer experience.
• Lead, coach, and develop a high-performing team through ongoing training, performance management, and succession planning.
• Drive sales by executing business strategies, promotional initiatives, and effective merchandising plans.
• Manage financial performance, including budgeting, expense control, and analysis of variances to achieve targets.
• Build strong customer relationships to understand needs and enhance service delivery.
• Analyze sales and financial reports to identify opportunities and implement strategies to improve performance.
• Ensure compliance with company policies, as well as health and safety regulations.
• Execute and monitor loss prevention and shrink control programs.

You are best suited for the role if you have the following qualifications and skills:

• Bachelor’s degree in business administration or related field preferred.
• 3+ years of management experience in a specialty retail or customer-focused environment.
• Strong leadership, coaching, and team development skills with a proven ability to recruit, hire, and train high-performing teams.
• Customer-focused with excellent interpersonal, communication, and relationship-building abilities.
• Expertise in sales growth, merchandising strategies, expense control, shrink reduction, and brand differentiation.
• Highly organized with the ability to multi-task and drive operational excellence.
• Passion for board games, pop culture, and creating memorable customer experiences.
• Energetic, outgoing, and motivated personality that thrives in a fast-paced retail environment.

Pay Rate: $21 - $23 per hour

This is a new position.

Benefits:

• Competitive pay
• Flexible scheduling
• Casual dress environment
• Employee discount on games, puzzles, and toys
• Extended health benefits
• Life insurance
• Work in a fun, creative environment surrounded by products and people you love

Store Location: Square One Mall - Mississauga, ON