Retail Store Assistant Manager

Mind Games; Southwestern Ontario; On-site; CAD 26,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Casual dress environment

Employee discount

Creative work environment

Job summary

Mind Games is a premier North American specialty retailer. We are seeking a Store Assistant Manager to help lead our Waterloo team and support daily store operations.

You will assist the Store Manager in driving sales, coaching staff, and delivering an outstanding customer experience in a fast-paced, playful environment. Ideal candidates bring 2+ years of management experience in specialty retail, strong leadership, customer service focus, and a passion for games and pop culture.

Qualifications

• Bachelor’s degree in business administration or related field.
• 2+ years of management experience in specialty retail.
• Strong leadership and coaching abilities.
• Customer service oriented with knowledge of retail operations.
• Experience recruiting, hiring, and mentoring staff.
• Self-motivated, energetic and results driven.

Responsibilities

• Schedule, assign, and follow up on employee tasks; recruit, orient, and train staff.
• Coach, mentor, and develop employees; address performance issues.
• Assist in budgeting, monitor expenditures, analyze variances.
• Build customer relationships and provide exceptional service.
• Drive sales and marketing initiatives; analyze promotions and reports.
• Ensure store safety, cleanliness, and policy compliance.
• Implement and monitor loss prevention and shrink programs.

Skills

Leadership

Coaching

Team development

Customer service

Retail operations

Budgeting

Merchandising

Loss prevention

People management

Organizational skills

Education

Bachelor’s degree in business administration or related field

Job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for a motivated and dynamic Store Assistant Managerto help lead our team and support the daily operations of the store. In this role, you’ll assist the Store Manager in driving sales, coaching and supporting team members, ensuring operational excellence, and creating an outstanding customer experience. If you thrive in a fast-paced, playful environment and enjoy leading by example while fostering a fun and welcoming store, this is your opportunity to make a real impact!

Duties and Responsibilities include, but are not limited to:

• Support daily store operations by scheduling, assigning, and following up on employee tasks. Recruit, select, orient, and train team members to maintain a strong and capable staff.
• Coach, mentor, and develop employees, providing feedback and guidance to help them reach their full potential. Address performance issues as needed.
• Assist in achieving financial objectives by preparing budgets, monitoring expenditures, analyzing variances, and taking corrective action when necessary.
• Build strong customer relationships by understanding their needs, providing exceptional service, and ensuring a welcoming store environment.
• Drive sales and marketing initiatives by analyzing promotions, display plans, and operating/financial reports to maximize profitability.
• Ensure the store is safe, clean, and compliant with all company policies and procedures.
• Implement and monitor loss prevention and shrink programs to protect company assets.

You are best suited for this role if you have the following qualifications and skills:

Bachelor’s degree in business administration or a related field preferred.

2+ years of management experience in a specialty retail environment.

Strong leadership, coaching, and team development abilities, with a proven track record of motivating and building high-performing teams.

Customer service-oriented, with in-depth knowledge of retail operations and business management processes.

Expertise in shrink reduction, expense control, merchandising strategies, brand differentiation, and partnership development.

Highly organized with the ability to multitask and prioritize in a fast-paced environment.

Passion for board games, puzzles, and pop culture, with a drive to achieve sales goals.

Experience recruiting, hiring, training, and mentoring employees.

Self-motivated, energetic, and results driven.

Pay Rate:

$19 - $20 per hour

This is a new position.

Benefits:

• Competitive pay
• Flexible scheduling
• Casual dress environment
• Employee discount on games, puzzles, and toys
• Work in a fun, creative environment surrounded by products and people you love

Store Location:

Conestoga Mall- Unit 421, Unit G15, 550 King Street North, Waterloo, ON