Retail Store Leader: Drive Results & Team Growth

foxgroupcanada; Vaughan; On-site; CAD 60,000 - 80,000; Full time

Job summary

Fox Group Canada is seeking a Deputy Store Manager for Jumbo's Canadian launch. You will be second-in-command to the Store Manager, guiding store operations and delivering an exceptional customer experience.

The role requires 3-5+ years of retail leadership, coaching, and a track record in high-volume environments. You will develop leaders, drive commercial performance, and ensure operational excellence across departments.

Qualifications

• 3-5+ years of retail leadership experience in a high-volume environment.
• Experience leading multiple departments within a large retail operation.
• Proven ability to coach and develop leaders while driving business performance.
• Strong knowledge of retail operations, merchandising, inventory management, workforce planning, and customer service.
• Strong commercial acumen with experience analyzing KPIs and delivering action plans.

Responsibilities

• Partner with the Store Manager to achieve sales, profitability, customer experience, and operational goals.
• Assume responsibility for overall store operations in the Store Manager's absence.
• Lead, coach, and develop Department Managers, Supervisors, and store associates to build a high-performing team.
• Drive execution of merchandising, inventory management, replenishment, visual presentation, and operational processes.
• Monitor overall store performance, analyze KPIs, identify opportunities, and implement action plans to improve results.
• Support workforce planning, scheduling, recruitment, onboarding, and succession planning.
• Ensure outstanding customer service by maintaining a strong leadership presence on the sales floor.
• Partner with cross-functional teams to execute promotions, seasonal changes, and new product launches.
• Oversee inventory accuracy, stockroom organization, loss prevention, and compliance with company policies.
• Foster a positive, inclusive, and engaging workplace culture focused on accountability and development.
• Identify opportunities to improve operational efficiency and customer satisfaction across the store.

Skills

Retail leadership

Coaching & development

KPI analysis

Operations management

Merchandising & inventory

Staff scheduling

Customer service excellence

Team building

Tools

POS systems

MS Excel

Job description

Fox Group Canada is seeking a Deputy Store Manager for Jumbo's Canadian launch. You will be second-in-command to the Store Manager, guiding store operations and delivering an exceptional customer experience.

The role requires 3-5+ years of retail leadership, coaching, and a track record in high-volume environments. You will develop leaders, drive commercial performance, and ensure operational excellence across departments.