Retail Store Lead – Elevate Customer Experience

Banana Republic; Ottawa; On-site; CAD 25,000 - 30,000; Full time

Benefits offered by this job

Merchandise discount

Competitive PTO

RRSP

Employee stock purchase plan

Medical, dental, vision, life

Virtual health care

Parental leave

Job summary

Banana Republic is seeking an in-store team member to support store leadership in delivering a best-in-class customer experience. You will educate customers on loyalty programs, role-model brand selling behaviors, and collaborate with colleagues to complete tasks with a customer-first mindset.

The role requires flexibility for a schedule including holidays, evenings, and weekends, and the ability to lift up to 30 pounds.

Qualifications

• Embody GapInc’s Purpose, Mission, Vision, Values and Behaviors.
• Clear and direct communication of expectations.
• Ability to utilize technology to engage with customers and team.
• Willingness to work a flexible schedule including holidays, evenings, weekends.
• Able to lift up to 30 pounds.

Responsibilities

• Treat customers and employees with respect and contribute to a positive work environment.
• Educate customers about loyalty programs.
• Model brand selling behaviors to deliver an exceptional customer experience.
• Support sales leader during non-peak hours, with the customer as the priority.
• Collaborate with leadership to ensure tasks are completed in a timely and efficient manner.
• Build and share expertise in the product lifecycle.
• Assist with opening/closing checklists as needed.
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Skills

Customer service

Communication

Flexibility

Technology savvy

Job description

Banana Republic is seeking an in-store team member to support store leadership in delivering a best-in-class customer experience. You will educate customers on loyalty programs, role-model brand selling behaviors, and collaborate with colleagues to complete tasks with a customer-first mindset.

The role requires flexibility for a schedule including holidays, evenings, and weekends, and the ability to lift up to 30 pounds.