Retail Store Coordinator: Lead Customer Experience & Merch

TJX Canada – Winners, Marshalls, HomeSense; Calgary; On-site; CAD 35,000 - 45,000; Full time

Benefits offered by this job

Exclusive employee discounts

Comprehensive training

Associate and Family Assistance

Job summary

TJX Canada’s Homesense Store Calgary is seeking a Retail Store Coordinator to lead in delivering outstanding customer experiences in a fast-paced environment. You’ll guide Associates on service policies, drive visual merchandising, and support store operations to ensure smooth daily activity.

You’ll work with a collaborative team to maintain high standards, train staff, and contribute to the store’s brand through engaging displays and effective customer service.

Qualifications

• Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team Collaboration – A collaborative mindset that fosters effective teamwork and positive relationships.
• Task Management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and Time Management – Strong communication and time management skills for clear information sharing and effective prioritization.

Responsibilities

• Drive operational excellence in visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Retail experience

Team collaboration

Communication

Time management

Visual merchandising

Customer service

Job description

TJX Canada’s Homesense Store Calgary is seeking a Retail Store Coordinator to lead in delivering outstanding customer experiences in a fast-paced environment. You’ll guide Associates on service policies, drive visual merchandising, and support store operations to ensure smooth daily activity.

You’ll work with a collaborative team to maintain high standards, train staff, and contribute to the store’s brand through engaging displays and effective customer service.