Retail Store Experience Lead: Merch, Service & Ops

The TJX Companies, Inc.; Ottawa; On-site; CAD 27,000 - 34,000; Full time

Benefits offered by this job

Exclusive employee discounts

Comprehensive training and development

Employee assistance programs

Job summary

The TJX Companies, Inc. in Ottawa is seeking a Retail Store Coordinator to lead store operations and deliver outstanding customer experiences in a fast-paced environment. You’ll guide associates, manage visual merchandising, and ensure service standards align with our brand values.

Join Winners, HomeSense, and Marshalls in Canada to contribute to a collaborative team that values growth, inclusivity, and training opportunities across distribution centers, corporate offices, and retail locations.

Qualifications

• Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
• Team collaboration – A collaborative mindset that fosters effective teamwork and positive relationships.
• Task management – Ability to efficiently manage multiple tasks in a fast-paced environment while adapting to new challenges.
• Communication and time management – Strong communication and time management skills for clear information sharing and effective prioritization.

Responsibilities

• Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.
• Maintain high standards of customer service and store operations by providing clear updates and ensuring team alignment.
• Plan, prioritize, and guide tasks while encouraging collaboration and training Associates on service policies and procedures.
• Train and develop Associates in merchandise presentation and customer service, promoting a culture of collaboration and improvement.
• Enhance the store’s brand and value strategy by creating eye-catching merchandise displays in key areas.

Skills

Customer-focused service

Team collaboration

Task management

Communication skills

Time management

Job description

The TJX Companies, Inc. in Ottawa is seeking a Retail Store Coordinator to lead store operations and deliver outstanding customer experiences in a fast-paced environment. You’ll guide associates, manage visual merchandising, and ensure service standards align with our brand values.

Join Winners, HomeSense, and Marshalls in Canada to contribute to a collaborative team that values growth, inclusivity, and training opportunities across distribution centers, corporate offices, and retail locations.