Retail Sales Associate- Keyholder (Part-Time)

Mind Games; Dartmouth; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Casual dress

Growth opportunities

Fun environment

Job summary

Mind Games in Dartmouth, NS, is hiring a Key Holder to keep the store running smoothly and to assist customers in finding the perfect games and puzzles. You’ll help with opening/closing, cash handling, and maintaining a welcoming, fun atmosphere for shoppers.

Ideal candidates have at least 2 years in sales or retail, strong customer service, and the ability to multitask in a fast-paced environment. Prior supervisory experience is a plus.

Qualifications

• High school diploma or equivalent is required.
• 2+ years in sales, customer service, or retail.
• Exceptional customer service and interpersonal skills.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Experience with key-holder duties or supervisory roles is a plus.

Responsibilities

• Greet customers, answer questions, and recommend products.
• Operate the POS system, process payments, and issue receipts.
• Maintain a neat store, restock products, and manage inventory.
• Act as a product expert, guiding on selection, care, and maintenance.
• Meet or exceed daily, weekly, and monthly sales goals.

Skills

Customer service

Interpersonal skills

Multitasking

Dependable

Sales mindset

Stand/walk long periods

Lift up to 20 lbs

Supervisory experience

Pop culture knowledge

Education

High school diploma or equivalent

Job description

About Mind Games

Mind Games is North America’s premier specialty retailer “Where Creative Minds Come to Play”!

Our stores are filled with games, puzzles, and toys for every age and occasion. We don’t just sell products, we create experiences, spark creativity, and give people the chance to explore hobbies and interests they love.

We’re looking for motivated, reliable, and energetic team members to step in as Key Holders. In this role, you’ll help keep the store running smoothly, assist customers in finding the perfect games and puzzles, and ensure our store is welcoming and fun for everyone. If you thrive in a fast-paced, playful environment and want to be part of a team that brings joy and creativity to every visit, this is the role for you!

Duties and Responsibilities include, but are not limited to:

• Greet customers, answer questions, and recommend products based on their needs, providing exceptional customer service.
• Operate the POS system, accurately process payments, and issue receipts.
• Maintain a neat and organized store, including restocking products and ensuring inventory levels meet customer demand.
• Serve as a product expert, confidently answering questions and providing guidance on selection, usage, care, and maintenance.
• Act as a trusted advisor to customers, providing guidance and recommendations to help them explore our products and make the most of their visit.
• Consistently meet or exceed daily, weekly, and monthly sales goals to support store profitability.
• Maintain a professional and welcoming demeanor, efficiently assisting customers throughout their visit.
• Perform opening and closing procedures, including cash management, inspecting products, and following security protocols.
• Lead by example in delivering outstanding customer service and a positive attitude to support the team.
• Experience with store opening/closing and cash management is considered an asset.

You are best suited for this role if you have the following qualifications and skills:

• High school diploma or equivalent required.
• 2+ year of experience in sales, customer service, or retail.
• Exceptional customer service and interpersonal skills, with the ability to adapt to diverse customer needs.
• Ability to multitask, manage priorities, and meet deadlines in a fast-paced environment.
• Dependable, responsible, and able to take ownership of store operations when entrusted with key-holder duties.
• Passion for or knowledge of pop culture, board games, and puzzles is a plus.
• Ability to stand or walk for long periods and lift to 20 pounds.
• Previous Key Holder or supervisory experience is recommended.

Pay Rate:$17.25 per hour

Benefits:

• Competitive pay and opportunities for growth
• Employee discount on games, puzzles, and toys
• Casual dress environment
• Work in a fun, creative environment surrounded by products and people you love

Store Location: Mic Mac Mall – Unit 365, 21 Micmac Blvd, Dartmouth, NS