Retail Shift Leader

Canna Cabana Inc.; Okotoks; On-site; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Unlimited bonus earning potential

Job summary

Canna Cabana Inc. is seeking full-time Shift Leaders in Okotoks, Alberta to supervise daily store operations and lead the team. You will support store management, ensure policies are followed, and drive sales while delivering exceptional customer service.

The role requires SellSafe certification, 2+ years retail experience (cannabis industry preferred), and the ability to work nights, holidays, and weekends at multiple locations. Strong leadership and communication skills are essential.

Qualifications

• SellSafe certification is required.
• High school completion and college/CEGEP/vocational or technical training required.
• Minimum 2 years of retail experience; cannabis industry preferred.
• First Aid certification is an asset.
• Excellent time management and prioritizing skills.
• Able to train and motivate staff on shift.
• Strong communication and teamwork abilities.
• Knowledge of health and safety legislation is important.”
• Willingness to work nights, holidays and weekends and at different locations.

Responsibilities

• Assist store management in supervising daily store operations.
• Oversee store manager responsibilities in their absence.
• Support in personnel management during shifts and resolve customer issues.
• Provide direction and instruction to store associates as needed.
• Maintain store standards and health, safety, and security policies.
• Help ensure staffing meets business needs and drive sales goals.
• Be the sales and customer service leader in the absence of SM/ASM.
• Greet customers and model exemplary conduct for staff.
• Address customer complaints and escalate when necessary.
• Manage inventory processes and ensure proper stock levels on shift.

Skills

SellSafe Certification

Retail sales experience

Customer service

Staff training/motivation

Time management

Communication

Team leadership

Health & safety knowledge

Night/holiday/weekend availability

Office administration

Education

High school + college/CEGEP/vocational training

Tools

Microsoft Office

Job description

Canna Cabana is actively seekingFullTimeShift Leaderswho are knowledgeable, responsible, hardworking, dedicated, and mature individuals interested in joining our team. Join us at Okotoks, Alberta and become an important part of a company where the sky is the limit.

Responsibilities

Duties and Responsibilities:

• Provide assistance to store management in supervising and facilitating the daily operations of the store
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed
• Provide direction, guidance, and instruction to all store associates as required
• Ensure store conditions are consistently upheld to established standards
• Assist in ensuring staffing levels adequately meet business needs, only when requested
• Be the sales and customer service leader/role model in the absence of SM/ASM
• Greet and assist customers in a way that models exemplary conduct to other staff
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary
• Ensure that all health, safety, and security regulations are adhered to and required standards are met on shift
• Achieving sales target and store-level KPI’s
• Ensuring employees on shift are actively pursuing sales goals
• Oversee and assist in inventory management and be accountable for the inventory processes on shift

Qualifications

Qualifications:

• Must have valid SellSafe Certification
• Completion of high school and college/CEGEP/vocational or technical training required
• Demonstrated sales and service orientation required
• Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
• A valid First Aid certification is considered an asset
• Excellent time management and prioritizing skills required
• Demonstrated ability to train and motivate staff requiredlinEnum>???
• Skills to monitor and lead by example as required
• Basic office administration skills required
• High level of proficiency with Microsoft Office productivity suite
• Highly effective teamwork skills
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
• Strong customer service and troubleshooting skills
• A well-defined sense of diplomacy
• Excellent teamwork and team-building skills
• Thorough understanding of applicable health and safety legislation
• A professional, responsive, and positive work attitude is essential
• Ability to work nights, holidays and weekends and different locations

Job Types: Full-time, Permanent

Job Location: Bay #130 100 Stockton Avenue Okotoks, Alberta T1S 1A3 Canada

Why You Should Apply:

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points:The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

SellSafe License is mandatory for working at any cannabis store.