Retail Security Officer: Customer-First Safety Champion

Securiguard Services Ltd.; Duncan; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Extended Health Benefits

Discount Cineplex Movie Tickets

Flexible scheduling and overtime work

Recognition Programs & Events

Job summary

Securiguard Services Ltd. is seeking a Retail Security Officer to act as a frontline ambassador of safety and customer service in a busy retail environment in Duncan, BC.

You will deter theft through visibility, conduct proactive patrols, greet customers, and coordinate with store management and Loss Prevention to respond to incidents with integrity.

Ideal candidates have a BC BST license, strong communication, and the ability to stay calm under pressure while delivering professional service.

Qualifications

• Valid BC Security Worker BST license in good standing.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to stay calm and professional in all situations.
• Observant, proactive, and dependable in maintaining security standards.
• Minimum 6 months of retail, customer service, or security experience is an asset.
• Able to stand for long shifts and work collaboratively in a fast-paced environment.

Responsibilities

• Maintain a professional, highly visible presence to deter theft and unwanted behavior.
• Provide excellent customer service by greeting guests, assisting with inquiries, and offering reassurance.
• Conduct proactive patrols of sales floors, entrances/exits, and other designated areas.
• Respond promptly and professionally to incidents, disturbances, or emergencies.
• Observe and report suspicious activity in collaboration with store management and Loss Prevention.
• Act as a liaison between security and store operations on customer or safety concerns.
• Complete clear, accurate, and timely incident reports and daily activity logs.
• Promote a positive and safe environment for all staff and customers.

Skills

Communication

Customer-first

Observation

De-escalation

Education

BC Security BST License

Job description

Securiguard Services Ltd. is seeking a Retail Security Officer to act as a frontline ambassador of safety and customer service in a busy retail environment in Duncan, BC.

You will deter theft through visibility, conduct proactive patrols, greet customers, and coordinate with store management and Loss Prevention to respond to incidents with integrity.

Ideal candidates have a BC BST license, strong communication, and the ability to stay calm under pressure while delivering professional service.