Retail Security Guard - Duncan

Securiguard Services Ltd.; Duncan; On-site; CAD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Training

Extended Health Benefits

Discount Cineplex Movie Tickets

Flexible scheduling and overtime work

Recognition Programs & Events

Job summary

Securiguard Services Ltd. is seeking a Retail Security Officer to act as a frontline ambassador of safety and customer service in a busy retail environment in Duncan, BC.

You will deter theft through visibility, conduct proactive patrols, greet customers, and coordinate with store management and Loss Prevention to respond to incidents with integrity.

Ideal candidates have a BC BST license, strong communication, and the ability to stay calm under pressure while delivering professional service.

Qualifications

• Valid BC Security Worker BST license in good standing.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to stay calm and professional in all situations.
• Observant, proactive, and dependable in maintaining security standards.
• Minimum 6 months of retail, customer service, or security experience is an asset.
• Able to stand for long shifts and work collaboratively in a fast-paced environment.

Responsibilities

• Maintain a professional, highly visible presence to deter theft and unwanted behavior.
• Provide excellent customer service by greeting guests, assisting with inquiries, and offering reassurance.
• Conduct proactive patrols of sales floors, entrances/exits, and other designated areas.
• Respond promptly and professionally to incidents, disturbances, or emergencies.
• Observe and report suspicious activity in collaboration with store management and Loss Prevention.
• Act as a liaison between security and store operations on customer or safety concerns.
• Complete clear, accurate, and timely incident reports and daily activity logs.
• Promote a positive and safe environment for all staff and customers.

Skills

Communication

Customer-first

Observation

De-escalation

Education

BC Security BST License

Job description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About The Role

As a Retail Security Officer with Securiguard, you'll be more than just a uniformed presence-you'll be a frontline ambassador of safety, customer service, and professionalism in the retail environment. This role is ideal for individuals who are approachable, dependable, and observant.

Retail Security Officers play a key role in creating a safe and welcoming shopping experience by focusing on visibility, proactive patrols, and customer support. Working closely with store management and Loss Prevention teams, you'll help prevent incidents before they occur and respond effectively when needed-all while representing both the client and Securiguard with integrity.

At Securiguard, we don't just fill positions-we empower our team members to take ownership, make meaningful contributions, and grow their careers in a company that values integrity, accountability, and continuous improvement.

What You Would Do

• Maintain a professional, highly visible presence to deter theft and unwanted behavior.
• Provide excellent customer service by greeting guests, assisting with inquiries, and offering reassurance.
• Conduct proactive patrols of sales floors, entrances/exits, and other designated areas.
• Respond promptly and professionally to incidents, disturbances, or emergencies.
• Observe and report suspicious activity in collaboration with store management and Loss Prevention.
• Act as a liaison between security and store operations on customer or safety concerns.
• Complete clear, accurate, and timely incident reports and daily activity logs.
• Promote a positive and safe environment for all staff and customers.

Job Requirements

• Valid BC Security Worker License (BST) in good standing.
• Strong communication and interpersonal skills with a customer-first approach.
• Ability to remain calm, professional, and approachable in all situations.
• Observant, proactive, and dependable in maintaining security standards.
• Minimum of 6 months of retail, customer service, or security experience an asset.
• Ability to collaborate with diverse teams in a fast-paced environment.
• Must be able to stand and remain attentive during shifts of up to 8 hours.

Employee Perks We Offer

• Paid Training
• Extended Health Benefits
• Discount Cineplex Movie Tickets
• Opportunities for flexible scheduling and overtime work
• Recognition Programs & Events

Who We Are

At Securiguard we believe in living and acting by our values: R.E.A.C.H. - Respect

• Empathy
• Accountability
• Courtesy
• Honesty.

We're in the business of making people feel safe. With proven expertise across Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Resource sectors-and the largest, highest accredited K-9 detection and screening division in Canada-we deliver security solutions coast-to-coast.

Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges.

This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Why Join Us?

Be part of a team that prioritizes people-because when employees thrive, everything else falls into place.

Salary: $21 per hour