Retail Sales & Technical Service Associate - Keyholder (Full Time)

Best Buy Canada; Airdrie; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible schedules

Employee discounts

Competitive compensation

Supportive leaders

Inclusive team

Training programs

Job summary

Best Buy Canada in Airdrie, AB is hiring for a retail sales & technical service associate - keyholder. You will greet customers and provide technical support or assistance in finding the products and services they need.

Join us and grow your career with our retail team as a retail sales & technical service associate - keyholder. You will support store operations, assist with device sign-in, diagnostics, and repairs, and help create an exceptional customer experience.

Qualifications

• 1+ years’ retail experience in a technical customer service or retail sales associate role
• Must be at least 18 years old
• Ability to lift up to 50 lbs.
• Enthusiasm to support and assist our customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Responsibilities

• Greet customers and help them find the right product or service
• Assist with device sign-in for setup, diagnostics, and repairs
• Create an amazing customer experience
• Assist with store opening/closing tasks and merchandise deliveries
• Respond to escalations when store leader is absent
• Assist with training and mentoring team members

Skills

Excellent communication skills

Retail experience

Technical support experience

Customer focus

Flexibility

Job description

You’ll love it here! We are hiring immediately for a retail sales & technical service associate - keyholder, which we call an agent advisor (KH) - solutions at Best Buy. In this role, you will greet customers and provide technical support or assistance in finding the products and services they need.

Join us and grow your career with our retail team as a retail sales & technical service associate - keyholder.

What You’ll Do

• Help customers find the perfect product or service and respond to their questions
• Assist customers with signing in their devices for setup, diagnostics, and repairs
• Create an amazing customer experience
• Assist with store operations by completing opening/closing tasks and receiving merchandise deliveries
• Respond to customer escalations and other events when store leader is absent
• Assist with training and mentoring team members

What We’re Looking For

• 1+ years’ retail experience in a technical customer service or retail sales associate role
• Must be at least 18 years old
• Ability to lift up to 50 lbs.
• Enthusiasm to support and assist our customers
• Flexibility to adapt to dynamic situations in a fast-paced environment
• A commitment to maintaining a safe and fun working environment
• Excellent communication skills

Why You’ll Love It Here

• Flexible schedules as per business needs
• Employee discounts on awesome tech
• Competitive compensation and benefits
• Supportive leaders who care about you and your wellbeing
• An inclusive, fun, and supportive team who you will quickly call friends
• Training programs to build new and transferable skills and achieve certifications

Join our amazing team!

We are looking for people just like you.

About Best Buy

As Canada's destination for the coolest tech, Best Buy offers one of the best work environments in the country! Our culture is one of inclusion and recognition. We are committed to always filling our stores across Canada with a diverse and inclusive retail force who are passionate, knowledgeable, and enthusiastic about tech.

Grow your career in development roles (team lead).

2781 Main St SW Unit 110, Airdrie, AB T4B 3S6

This posting is for a vacancy.