Retail Sales Representative

Ritchie's Flooring Warehouse; Dartmouth; On-site; CAD 42,000 - 55,000; Full time

Job summary

Ritchie’s Flooring Warehouse in Dartmouth, Nova Scotia, is seeking a customer-focused retail sales professional to guide clients through flooring selections and coordinate projects from consultation through completion.

You’ll use RFMS software to create quotes, manage orders, and coordinate deliveries while building strong client relationships and delivering exceptional service.

Qualifications

• Previous experience in retail sales, preferably flooring/home improvement/interior design.
• Strong communication and interpersonal skills, verbal and written.
• Ability to manage multiple projects with strong organizational skills.

Responsibilities

• Use RFMS to create quotes, work orders, purchase orders, and pick tickets.
• Answer and manage phone calls on the sales floor and provide customer support.
• Assist customers with product selection and provide design solutions.
• Build long-lasting client relationships and follow up with clients.
• Oversee flooring projects from start to finish to ensure quality and satisfaction.
• Stay up to date with products, trends, and pricing to provide informed recommendations.
• Coordinate material ordering and timely deliveries for project deadlines.
• Communicate with clients, installers, and project managers throughout the project.
• Conduct site visits to confirm specifications and customer satisfaction.
• Provide outstanding showroom support and keep displays inviting.
• Manage showroom samples and maintain an organized space.

Skills

Retail sales

Customer service

Interpersonal communication

Project coordination

Detail-oriented

Tools

RFMS software

Job description

Join Ritchie’s in Dartmouth, where a 60-year reputation brings customers through the door—and your expertise helps them bring their spaces to life.

You’ll guide customers through flooring selections, offer tailored design advice, and manage projects from the first consultation through completion. We’re after a motivated, customer-focused sales professional who listens, builds trust, and follows through.

You’ll use sales software to create quotes, work orders, purchase orders, and pick tickets. You’ll coordinate materials and deliveries, communicate with clients, installers, and project managers, and conduct site visits when needed to confirm specifications and customer satisfaction.

On the showroom floor, you’ll assist customers, answer calls, follow up with clients, and keep samples and displays organized and inviting. Staying current on products, design trends, and pricing will help you deliver informed recommendations.

Bring your retail sales experience, ideally in flooring, home improvement, or interior design, along with strong communication, organization, and problem-solving skills. You’re comfortable managing multiple projects, working independently and with a team, and adapting to changing customer needs.

Experience with sales or project management software is preferred. Basic flooring, installation, and design knowledge is an asset; training is available. Flexibility for site visits and occasional weekend hours is required.

Bring your experience, ideas, and ambition. You’ll have room to take initiative and own your projects, with a team behind you to help make things happen.

We work hard, have fun, and celebrate our wins together. High fives are a thing here. So is recognizing people who support their teammates and deliver for our customers.

Build your next chapter with Ritchie’s.

Responsibilities:

• Utilize RFMS software to manage all project-related tasks, including creating quotes, work orders, purchase orders, and pick tickets.
• Answer and manage incoming phone calls on the sales floor, providing prompt and professional customer support.
• Assist customers with product selection by offering expert guidance and custom flooring design solutions tailored to their needs.
• Build and maintain strong, long-lasting client relationships through exceptional service and timely follow-ups.
• Oversee flooring projects from start to finish, ensuring quality, timeliness, and customer satisfaction.
• Stay up to date with the latest product offerings, design trends, and pricing changes to provide accurate and informed recommendations.
• Coordinate material ordering and ensure timely delivery to meet project deadlines.
• Communicate effectively with clients, installers, and project managers throughout each phase of the project.
• Conduct site visits when necessary to confirm project specifications and verify customer satisfaction.
• Provide outstanding customer service on the showroom floor, guiding clients through the sales process with professionalism and enthusiasm.
• Contribute to the overall appearance and organization of the showroom by managing samples, updating displays, and keeping the space clean and inviting.

Skills & Qualifications:

• Previous experience in retail sales, preferably within the flooring, home improvement, or interior design industries.
• Strong working knowledge of project management/sales software (preferred).
• Excellent interpersonal and communication skills, both verbal and written.
• Proven ability to manage multiple projects simultaneously with strong organizational skills and attention to detail.
• Ability to work independently as well as collaboratively in a team environment.
• Professional, customer-first attitude with a passion for delivering high-quality service.
• Strong problem-solving skills and the ability to adapt to changing client needs or project requirements.
• Basic knowledge of flooring materials, installation practices, and design principles (training available).
• Willingness to conduct site visits and work flexible hours, including weekends if necessary.