Retail Sales Associate (PT)

New Balance; Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player seeks enthusiastic Retail Sales Associates to join their team. In this role, you will provide exceptional customer service and utilize your product knowledge to assist customers effectively. Your ability to engage with customers and create a welcoming atmosphere will be key to ensuring a positive shopping experience. The company values teamwork and offers comprehensive benefits, including medical and dental coverage, tuition reimbursement, and a supportive work-life balance. If you are passionate about retail and enjoy helping others, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Reimbursement

Lifestyle Reimbursement

Parental Leave

Associate Discount

Qualifications

• Strong customer service and communication skills are essential.
• Ability to work in a team and adapt to a flexible schedule.

Responsibilities

• Provide excellent customer service and product knowledge.
• Ensure the store is neat, organized, and well-stocked.

Skills

Customer Service

Verbal Communication

Cash Register Functions

Team Collaboration

Job description

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

Job Mission

Retail Sales Associates ensure our retail stores operate smoothly and provide exemplary customer service. Educated with expert product knowledge, they utilize proper selling techniques to assist customers throughout every step of the transaction process, always positively representing the New Balance brand.

Major Accountabilities

1. Provide customer service using proper selling techniques, product knowledge, and the GUEST service model:
   • Greet and make customer contact
   • Understand the customer's needs
   • Educate the customer on product features and benefits
   • Solve any customer problems/answer any questions
   • Transact the sale through suggestive selling, multiple selling, and effective closing
2. Correctly measure and fit customers with appropriate NB product
3. Inform customers about any promotions we have running
4. Keep the floor always looking its best – neat, organized, and well stocked
5. Make sure items are labeled and price marked properly
6. Protect our products by greeting customers, attaching/detaching security tags, monitoring floor merchandise, reporting shrinkage and security violations, etc.
7. Follow safety regulations, including proper lifting procedures and timely reporting of all accidents and near misses

Requirements for Success

• Must be 18 years of age or older.
• Should be a people person!
• Past retail experience preferred, but not necessary
• Strong customer service and verbal communication skills
• Demonstrated ability to flourish in a team environment
• Familiarity with cash register functions
• Ability to quickly perform basic math
• Willingness to work a flexible schedule that may include weekends and holidays
• Ability to lift 4 lbs. frequently; lift maximum 8 lbs. occasionally; kneel or squat frequently; move boxes of product up to 50 lbs (with assistance if necessary); stand for extended periods; climb ladders occasionally; climb and descend stairs frequently (depending on location)

California Only Pay Range: $16.50 - $22.88 Hourly (actual base pay varies based on experience, role, location, etc.)

Regular Associate Benefits

We offer comprehensive benefits including medical, dental, vision, life insurance, 401K, and additional perks like online courses, tuition reimbursement, monthly student loan support, and mentorship programs. Benefits also include a yearly lifestyle reimbursement, vacations, holidays, and parental leave to support work-life balance.

Temporary associates receive medical, dental, vision insurance, and an associate discount. Part-time associates are provided 401K, short-term disability, a yearly lifestyle reimbursement, and an associate discount.

Equal Opportunity Employer

New Balance provides equal employment opportunities and affirmative action to ensure fair treatment regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or other protected categories.