Retail Sales Associate - Lambton Mall

Old Navy; Sarnia; On-site; USD 21,344 - 35,574; Full time

Job summary

Join a forward-thinking company as a Brand Associate, where you will play a vital role in creating memorable customer experiences. In this dynamic position, you will engage with customers, provide exceptional service, and promote brand loyalty through your knowledge and passion for retail. Collaborating with your team, you'll contribute to a positive work environment while utilizing an omni-channel approach to enhance customer interactions. If you thrive in a fast-paced setting and are eager to learn and grow, this opportunity is perfect for you.

Qualifications

• Strong customer service skills with a focus on brand loyalty.
• Ability to effectively communicate and interact with customers.

Responsibilities

• Engage with customers to drive sales and enhance their experience.
• Support various store functions including sales floor and cash wrap.

Skills

Customer Service

Communication Skills

Retail Technology

Problem Solving

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issues/returns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fast-paced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.