Retail Sales Associate - Ontario Mills

Gap Inc.; Ontario; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading retail brand seeks a Brand Associate in Ontario to deliver exceptional customer experiences and boost brand loyalty. The role focuses on engaging with customers, driving sales, and supporting various operational tasks. Ideal candidates are communicative, customer-focused, and adaptable to the fast-paced retail environment.

Qualifications

• Good communicator who effectively interacts with customers.
• Passionate about retail and thrives in fast-paced environment.
• Able to utilize retail technology.

Responsibilities

• Engage and connect with customers providing excellent service.
• Drive sales through suggestive selling and loyalty programs.
• Maintain a neat and organized work area.

Skills

Communication

Customer service

Problem solving

Flexibility

Job description

About the Role

As a Brand Associate, you’re an integral part of our team and bring our brand to life for our customers. You’re responsible for engaging and connecting with our customers by providing excellent customer service resulting in brand loyalty. You’re an expert in product and use your knowledge and experience to educate, inform, inspire and wardrobe the customer. Through collaboration with your leadership team, you’ll deliver a best-in-class customer experience using an omni-channel approach. .

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote loyalty by educating customers about our loyalty programs.
• Seek out and engage with customers to drive sales and service using suggestive selling.
• Enhance customer experience using all omnichannel offerings.
• Be accountable to personal goals which contribute to overall store goals and results.
• Support sales floor, fitting room, cash wrap, back of house, as required.
• Maintain a neat, clean and organized work center.
• Handle all customer interactions and potential issueseturns courteously and professionally.
• Execute operational processes effectively and efficiently.

Who You Are

• A good communicator with the ability to effectively interact with customers and your team to meet goals.
• A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
• Passionate about retail and thrive in a fastpaced environment.
• A problem solver with a focus on continuous improvement, who is always learning, open to feedback and takes action as required.
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to utilize retail technology.
• Able to maneuver around sales floor, stockroom and office and lift up to 30 lbs.