Retail Sales Associate — Customer-Driven & Flexible Benefits

Staples; Morley Township; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Associate Discount

Flexible Benefit Plans

Group RRSP Program

Learning and Development Programs

Associate Recognition Programs

Job summary

Staples is seeking a customer-focused associate for our Ontario store. You will deliver exceptional service, engage customers, and drive sales across furniture, technology and supplies.

You will also work with store leaders to meet sales and margin goals while maintaining brand standards and safety policies. You will handle POS transactions, shipping tasks and promotions, de-escalate issues when needed, and keep the store clean and well-stocked with compliant merchandising.

Qualifications

• 3 months to 1 year of prior retail experience preferred.
• Strong customer service and communication skills.
• Ability to work collaboratively in a team environment.

Responsibilities

• Deliver exceptional customer service and enhance engagement and satisfaction.
• Drive sales in furniture, technology and supplies areas.
• Set and achieve sales and margin goals with store leaders.
• Ensure operational excellence and uphold store brand standards.
• Support merchandising and signage standards including planograms and stocking.
• Maintain Health & Safety, Asset Protection, and Privacy Policies.
• Engage with and sell to customers using selling model techniques.
• Handle transactions using the POS system and process shipping/marketing tasks.
• De-escalate and assist in complex customer situations or refer to a supervisor.
• Keep a clean, safe store environment and ensure demo units are functional.

Skills

Retail experience

Customer service

Teamwork

Tools

POS system

Job description

Staples is seeking a customer-focused associate for our Ontario store. You will deliver exceptional service, engage customers, and drive sales across furniture, technology and supplies.

You will also work with store leaders to meet sales and margin goals while maintaining brand standards and safety policies. You will handle POS transactions, shipping tasks and promotions, de-escalate issues when needed, and keep the store clean and well-stocked with compliant merchandising.