Retail Sales Associate

Pop’s Cannabis Co.; Toronto; Hybrid; CAD 21,000 - 30,000; Full time

Benefits offered by this job

Wellness program

Internal learning & development

Team member discount

Perkopolis access

Goodlife access

Job summary

Pop’s Cannabis Co. is seeking a friendly Retail Sales Associate to welcome customers, guide them to products, and share trusted advice on use and care.

You will drive sales, assist with merchandising, and uphold our brand standards with every interaction in a fast-paced cannabis retail environment. Responsibilities include building lasting customer relationships, maintaining product knowledge, and supporting store leadership in promotions and events to maximize store presence.

Qualifications

• High school diploma or GED required.
• Provincial Cannabis Certification.
• Clear criminal record.
• Experience in the retail industry preferred.

Responsibilities

• Greet customers and guide them to items in the store.
• Provide award-winning customer service and build relationships with customers.
• Generate sales and advise on accessories.
• Participate in merchandising and promotional activities.
• Maintain high level of customer service.
• Ensure accuracy in transactions and inventory.
• Support store team to maximize sales and in-store presence.

Skills

Retail sales

Customer service

Communication

Teamwork

Retail knowledge

Integrity

Mathematical ability

Interpersonal skills

Education

High school diploma

Provincial Cannabis Certification

Job description

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.