Retail Sales Associate

Friendlystranger; Toronto; Hybrid; CAD 32,000 - 40,000; Full time

Benefits offered by this job

Team member discount

Perkopolis access

Goodlife access

Job summary

Friendlystranger is seeking a Retail Sales Associate to greet customers, guide them to products, and act as a brand ambassador by delivering exceptional service. You will help drive sales, advise on product use, and support promotional activities while maintaining a polished store presence.

The role emphasizes strong communication, teamwork, and the ability to thrive in a dynamic retail setting. A cannabis-certification-friendly environment may require awareness of local regulations and customer

Qualifications

• Experience in retail sales preferred.
• Excellent customer service and communication skills.
• Ability to work in a fast-paced environment.
• Strong knowledge of retail sales principles and techniques.

Responsibilities

• Greet customers and guide them to items in the store.
• Provide award-winning customer service and build relationships with customers.
• Generate sales and advise on use and care of merchandise.
• Participate in merchandising and promotional activities.
• Maintain high level of customer service and product knowledge.
• Assist with setting up merchandise displays and store maintenance.

Skills

Retail experience

Customer service

Communication

Team player

Interpersonal skills

Sales oriented

Mathematical ability

Integrity

Education

High school diploma or GED

Provincial Cannabis Certification

Clear criminal record

Job description

Job Overview

The Retail Sales Associate, under the direction of the Retail Experience Lead, is primarily responsible for greeting customers and providing guidance on where they may find items within the store. The Retail Sales Associate understands their role as brand ambassador and provides positive brand experiences to all customers. Retail Sales Associates will generate sales, advise customers on the use and care of merchandise, and provide advice concerning specialized products and accessories. This role will participate in merchandising and promotional activities and must always maintain a high level of customer service.

Core Competencies & Requirements

• Experience in retail sales preferred.
• Ability to work in a fast-paced, dynamic environment.
• Excellent customer service skills, interpersonal, organizational, and communication skills.
• Motivated and creative team player.
• Strong knowledge of retail sales principles, methods, practices, and techniques.
• Ability to build and maintain lasting relationships with customers.
• Strong communication skills (verbal & written).
• Self-motivation, with high energy, a positive attitude, and an engaging level of enthusiasm.
• Ability to perform basic mathematical calculations.
• Ability to work individually and as part of a team.
• High level of integrity and work ethic.

Job Duties

• Greet customers and provide guidance on where they may find items within the store.
• Provide award-winning customer service; build quality relationships with customers, suggest new services, and remind them of upcoming events.
• Generate sales.
• Advise customers on the use and care of accessories and provide advice concerning specialized products or services.
• Participate in merchandising and promotional activities.
• Maintain a high level of customer service.
• Assist with setting up merchandise displays.
• Work in partnership with store managers and other employees to maximize store sales and in-store presence.
• Ensure accuracy in all transactions, inventory, and procedures.
• Participate in all manner of store maintenance.
• Maintain a high level of product knowledge.
• Maintain a professional appearance, demeanor, and attitude always.
• Performs other duties as required.

Why you’ll love working here

• Opportunity to work with a best-in-class team
• Internal advancement opportunities
• Wellness program including access to mental health resources
• Access to internal learning & development programs
• Team member discount and access to other perks like Perkopolis, Goodlife and many more!

Education, Training & Experience

• Experience in the retail industry preferred.
• High school diploma or GED required.
• Clear criminal record.
• Provincial Cannabis Certification.

Working Conditions

• Ability to stand for long periods of time.
• Ability to lift 25 pounds.
• Overtime as required.