Retail Representative - Float

Purolator; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player in logistics is seeking a Retail Representative to join their dynamic team. In this role, you will be the face of the company, providing exceptional customer service and support in a retail environment. Your responsibilities will include assisting customers with shipping needs, resolving inquiries, and maintaining compliance with safety standards. This position offers flexible hours and the chance to make a positive impact in your community. If you're passionate about customer service and eager to grow your skills, this opportunity is perfect for you.

Qualifications

• 3-12 months of customer service and retail experience preferred.
• Ability to lift 70lbs and stand for 3-hour intervals.

Responsibilities

• Serve customers efficiently and courteously in person and on the phone.
• Handle customer complaints and inquiries effectively.
• Build positive relationships with customers and key contacts.

Skills

Customer Service

Retail Experience

Technology/POS System

Professional Communication

Teamwork

Safety Standards Compliance

Job description

Retail Representative - Float

Date: 14 Apr 2025

Location: Kingston, ON, CA, K7M 8N3

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Job Description

Location: Kingston, ON
Shift: 15h/week - variable shift hours, flexibility needed
Pay-rate: $20.93 per hour

Responsibilities

• Serving our customers in the most efficient and courteous manner on the telephone and in person
• Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Building a positive relationship with customers and key contacts – Vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing
• Listening to customers and key partners
• Compliance to all Corporate Policies and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners
• Other duties as assigned by management

Minimum Requirements

• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/POS system Experience preferred
• Ability to lift 70lbs/stand for 3 hour intervals
• Professional communication skills: oral communication (telephone and in person), written communication, and listening skills
• Proven track record of personal responsibility and accountability, including attendance, uniform compliance, and attention to detail
• Experience working in a team environment and independently is an asset
• Experience working in an environment with safety standards is an asset

Posting Details

Location: 194 - Kingston
Working Conditions: Retail Center Environment
Reports to: Manager Retail Regional

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.