Retail Representative

Purolator Inc; Kingston; On-site; CAD 30,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role emphasizes providing exceptional service to customers, resolving issues, and building strong relationships with both clients and corporate partners. The ideal candidate will demonstrate excellent communication skills, a strong sense of accountability, and the ability to adapt to various technologies. Join this dynamic environment where your contributions will directly impact customer satisfaction and operational excellence. If you are passionate about delivering top-notch service and thrive in a collaborative setting, this opportunity is perfect for you.

Qualifications

• 3-12 months of customer service experience preferred.
• Ability to lift 70lbs and stand for 3-hour intervals.

Responsibilities

• Communicate positively with customers and corporate partners.
• Adhere to all corporate policies and safety standards.
• Build relationships with customers and key contacts.

Skills

Customer Service Orientation

Problem Solving

Communication Skills

Relationship Building

Technology Adaptation

Personal Responsibility

Job description

Description

Location : Kingston, ON
Shift : Monday-Friday, 15h / week, variable hours. Flexibility needed
Pay-rate : $20.32 per hour

Customer Service Orientation

• Serving our customers in the most efficient and courteous manner on the telephone and in person.
• Up-selling and cross-selling Corporate Products and Services.
• Handling customer complaints and inquiries.
• Problem Solving.
• Working to resolve problem shipments.
• Working to resolve equipment and technology challenges.
• Working with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners to ensure excellence in customer service.
• Relationship Building.
• Building a positive relationship with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate Partners.
• Building a positive relationship with customers.
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Assisting customers with shipping details and account challenges.
• Loading, scanning, logging, and calling resolution freight.
• Communication.

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers, and other Corporate partners orally and in writing.
• Listening to customers and key partners.
• Personal Responsibility and Accountability.
• Compliance to all Corporate Policies and Procedures (including uniforms).
• Adhering to all Safety Standards.
• Being on time / attendance.
• Living the Purolator Values.
• Representing the Purolator Values to Customers and key partners and performing other duties as assigned by management.
• Key Areas of Focus.
• Customer service orientation and ability to problem solve.
• Excellent in relationship building.
• Experience and adaptation to using technology.
• Takes personal responsibility and accountability for actions and situations.
• 3-12 Months Customer Service Experience preferred.
• 3-12 Months Retail Experience preferred.
• 3-12 Months using technology / POS system Experience preferred.
• Ability to lift 70lbs. / stand for 3-hour intervals.
• Professional communication skills: oral communication (telephone and in person), written communication, and listening skills.
• Proven track record of personal responsibility and accountability including attendance, uniform compliance, and attention to detail.
• Experience working in a team environment and independently is an asset.
• Experience working in an environment with safety standards is an asset.

Additional Responsibilities

Education

Experience

Skills

Établissement : 194 - Kingston