Retail Representative

Purolator; Eastern Ontario; On-site; CAD 16,000 - 18,000; Part time

Job summary

Purolator in Cornwall, ON is seeking a Retail Representative to provide friendly customer service and support shipping processes. You will engage customers, assist with inquiries, and help ensure accurate shipments and timely problem resolution.

The role emphasizes teamwork, effective communication, and using technology to assist customers. This is a part-time evening shift that supports operations in a retail and warehouse environment.

Qualifications

• Serving customers efficiently and courteously by phone and in person.
• Upselling and cross-selling corporate products and services.
• Handling complaints and inquiries with effective problem solving.
• Coordinating with Head Office, drivers, warehousing staff, account managers and partners.
• Building and maintaining positive relationships with customers and partners.
• Using technology to assist shipping details and account challenges.

Responsibilities

• Communicating positively with Head Office, local management, drivers, warehousing staff and partners.
• Demonstrating personal responsibility and accountability.
• Complying with policies and safety standards, including uniforms.
• Being punctual and reliable.
• Upholding Purolator values in all interactions.
• Roles related to customer service focus and problem solving.

Skills

Customer Service

Up-selling

Problem Solving

Relationship Building

Communication

Team Collaboration

Tools

POS system

Job description

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Retail Representative

Date: 12 Aug 2026

Location:

Cornwall, ON, CA, K6H 6K8

It’s not a package. It’s a promise®.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description

Location: Cornwall, ON

Shift: Monday to Friday, 3pm to 6pm,15 hours per week

$21.56 per hour

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Additional Responsibilities

Education

Experience

Skills

Language Requirement:There are no language requirements for this position.

POSTING DETAILS
Location: 193 - Cornwall
Working Conditions: Retail Center Environment; Warehouse Environment

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .