Retail Representative

Purolator; Regina; On-site; CAD 25,000 - 34,000; Full time

Job summary

Purolator is hiring a Retail Representative in Regina to deliver excellent customer service and support our shipping operations. The role involves assisting customers in-store and by phone, upselling corporate products, and resolving shipment issues with internal teams.

Requirements include 3–12 months of customer service and/or retail experience, proficiency with technology and POS systems, and strong communication skills. The position is permanent and on-site at the Regina retail center.

Qualifications

• 3–12 months customer service experience preferred.
• Retail experience preferred.
• Experience using technology / POS system.

Responsibilities

• Handle customer inquiries in person and over the phone with courtesy and efficiency.
• Upsell and cross-sell corporate products and services.
• Resolve shipment and equipment issues with timely communication to Head Office and partners.
• Build positive relationships with customers and internal partners.

Skills

Customer service

Upselling

Relationship building

Problem solving

Communication

Tools

POS system

Technology literacy

Job description

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Retail Representative

Date: 19 Aug 2026

Location: Regina, SK, CA, S4N 5X4

It’s not a package. It’s a promise®.

Working Hours: Varies according to the business operational needs

Employment Contract:Permanent

Hourly Wage: Starting at $21.56

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person)
• Written communication; and listening skills
• Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset
• Experience working in an environment with safety standards an asset"

Additional Responsibilities

Education

Experience

Skills

Language Requirement:Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders.

POSTING DETAILS
Location: 080 - Regina
Working Conditions: Retail Center Environment

Posting Number: 69554

Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [e-mail] .

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com .