Retail Representative

Purolator; Canada; On-site; CAD 29,000 - 32,000; Part time

Job summary

Purolator in Scarborough, ON is hiring a Retail Representative for part-time, 20 hours/week with a float schedule across shifts. You’ll deliver friendly customer service, help customers, upsell corporate products and resolve issues at the counter and over the phone.

Join a team that values dependable attendance, professional communication, and a customer-first mindset as you support shipments, use POS technology, and collaborate with drivers and head office to ensure a smooth customer experience.

Qualifications

• Customer service orientation and up-selling abilities.
• Experience with retail or call-center environments.
• Strong communication and problem-solving skills.

Responsibilities

• Provide courteous service to customers in person and by phone.
• Upsell corporate products and services where appropriate.
• Handle complaints and inquiries, resolve shipments issues and coordinate with Head Office.
• Maintain positive relationships with customers and partners and ensure accuracy in shipping details.

Skills

Customer service

Retail experience

Communication

Problem solving

Tools

POS system

Job description

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Retail Representative

Date: 7 Aug 2026

Location: Scarborough, ON, CA, M1V 4V8

It’s not a package. It’s a promise.

As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen?The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Monday to Saturday: 20 hours/week - Float Schedule - Various Shifts as Assigned

Pay Rate: $21.56/hour

Location: 90 Silver Star Blvd, Scarborough, ON M1V 5H6

Description

Customer Service Orientation -

• Serving our customers in the most efficient and courteous manner on the telephone and in person Up-selling and cross selling Corporate Products and Services
• Handling customer complaints and inquiries Problem Solving
• Working to resolve problem shipments
• Working to resolve equipment and technology challenges
• Working with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service
• Relationship Building
• Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate Partners
• Building a positive relationship with customers
• Building a positive relationship with key contacts – Vendors, building tenants, etc.
• Technology Assisting customers with shipping details and account challenges
• Loading, scanning, logging and calling resolution freight
• Communication

Responsibilities

• Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner
• Personal Responsibility and Accountability
• Compliance to all Corporate Polices and Procedures (including uniforms)
• Adhering to all Safety Standards
• Being on time/attendance
• Living the Purolator Values
• Representing the Purolator Values to Customers and key partners and, other duties as assigned by management
• Key Areas of Focus
• Customer service orientation Ability to problem solve
• Excellent in relationship building Experience and adaptation to using technology
• Takes personal responsibility and accountability for actions and situations
• 3-12 Months Customer Service Experience preferred
• 3-12 Months Retail Experience preferred
• 3-12 Months using technology/ POS system Experience preferred
• Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills