Retail Production Manager

Natural Factors; Ottawa; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading company in the thrift sector is seeking a Store Manager in Ottawa. The role involves overseeing store operations, managing staff, and ensuring compliance with policies. The ideal candidate will have retail management experience and strong communication skills. Join us in making a positive community impact while enjoying comprehensive benefits and career growth opportunities.

Benefits

Extended health care plans

Company-paid Life and AD&D Insurance

Group RRSP with company matching

Paid time off for leisure and hobbies

Mental health services support

Qualifications

• Retail or industrial management experience required.
• Strong analytical skills necessary.

Responsibilities

• Manage overall store production and team leadership.
• Ensure policies, procedures, and laws are followed.
• Oversee customer/donor service and store performance.

Skills

Communication

Analytical Skills

Education

High School diploma

Post-secondary preferred

Tools

Microsoft Office

Job description

Description

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items from landfills to our store racks for reuse, providing valuable funding for community programs. We are proud of our impact and the #ThriftProud movement. Learn more at savers.com.

Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

What You Can Expect

• The opportunity to celebrate uniqueness from diverse backgrounds.
• Work in a purpose-driven company with a positive environmental and community impact.
• Career growth opportunities aligned with our store expansion plans.

What You Get

Comprehensive onboarding and training, including internal development via Savers University and partnerships with renowned providers.

Benefits Offerings Include

• Extended health care plans for full-time team members.
• Company-paid Life and AD&D Insurance.
• A Group RRSP with company matching.
• Paid time off for leisure and hobbies.
• Mental health services support.

What You’ll Be Working On

Manage the overall store production, team leadership, and ensure policies, procedures, and laws are followed. Responsibilities include:

• Store performance management: meet financial targets, monitor work pace, ensure shop-ability, and enhance customer/donor experience.
• Leadership: supervise staff, plan staffing, assess performance, and foster a respectful, values-driven workplace.
• Customer/Donor Service: respond to inquiries, deliver positive experiences, and implement promotions.
• Production: oversee item condition, manage workflow, quality checks, and merchandise supply.
• Loss Prevention and Safety: secure assets, promote safety policies, and support safety committees.
• In absence of the Store Manager, oversee store operations and team management.

What You Have

• Excellent presentation and communication skills.
• Ability to observe, assess, and coach team members.
• Proficiency in Microsoft Office.

Minimum Education and Experience

• High School diploma; post-secondary preferred.
• Retail or industrial management experience.
• Strong analytical skills.

Physical Requirements

• Ability to lift up to 50 lbs, frequent standing, walking, bending, and reaching.
• Ability to work in environments with machinery, dust, and temperature fluctuations.
• Flexibility to work nights, weekends, and holidays.

Location: 1651 Merivale Road, Ottawa, ON. Travel may be required.

Value Village is committed to accessible employment practices and will accommodate applicants with disabilities during the recruitment process.