Retail Production Associate

Goodwill-Industries,-Ontario-Great-Lakes-1; Oakville; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Dental/Health benefits

Registered Pension Plan

Employee discount

Job summary

Goodwill Industries OGL is hiring for a Retail Production Associate. This role focuses on delivering excellent customer service while supporting the donated goods retail operations and promoting environmental sustainability through reuse and recycling. Training and coaching are provided, with accommodation available during recruitment.

The team emphasizes diversity, inclusion, and a mission-driven workplace, offering benefits and career development opportunities.

Qualifications

• Excellent organizational skills and attention to detail.
• Strong communication and customer service abilities.
• Problem solving and teamwork capabilities.

Responsibilities

• Follow Guiding Principles and procedures to perform duties.
• Provide world-class customer service to customers and donors.
• Maintain health, well-being and safety of self and team.
• Keep facilities clean, safe and organized, including donation processing areas.
• Sort donated goods by condition and price merchandise per base guidelines.
• Wear PPE as required and adhere to health and safety policies.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Problem solving

Teamwork

Initiative

Education

High school diploma

Job description

Retail Production Associate

Vacancy Status: Vacant Replacement Position

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

Retail Production Associate is a customer service role responsible for providing excellent service while ensuring a healthy and safe work environment. As a Retail Production Associate, you will contribute to Goodwill's mission by supporting the success of the donated goods retail business, helping to create jobs and opportunities within the community, and promoting environmental sustainability through the reuse and recycling of donated goods.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

During the recruitment process, accommodation is available upon request.

About Us

Goodwill, Ontario Great Lakes is a leading non-profit organization committed to strengthening people and lives through the power of work. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission

To strengthen people and communities through the power of work.

Vision

Everyone working and thriving in inclusive, sustainable communities.

Values

Mission-Driven Impact: Focusing on results that strengthen people and communities.

Inclusion: Embracing diversity and creating spaces where everyone belongs

Dignity: Treating every person with respect and humanity.

Compassion: Leading with empathy, care and understanding.

Resilience: Embracing change as an opportunity to evolve, adapt, innovate and thrive.

Accountability: Taking ownership of our actions and commitments.

Why You Will Love Goodwill

We have an amazing team and workplace:

• Diverse, inclusive, and dynamic culture. Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Individual personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance with scheduling flexibility.

What You Will Do

• Perform all duties within the framework of the Guiding Principles, procedures.
• Follows the Customer Care Cycle (I Care) consistently, providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

What We Are Looking For

• Excellent Organizational Skills.
• Attention to detail and accuracy.
• Experience in a processing work environment an asset.
• Good communication and interpersonal skills.
• Problem solving and decision making.
• Well-developed assessment skills.
• Cooperation/Teamwork.
• Enthusiasm and Initiative.
• High school diploma an asset.
• Customer Service experience.
• Knowledge of antiques and collectibles.

Grow Your Career in Similar Roles

• Donation Attendant
• Keyholder
• Store Manager

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process. We use automated AI resume screening tools to help assess applications. Final interview selection is made by human staff. APPLICATION DEADLINE: October 22, 2026