Donations Processing & Customer Service Specialist

Goodwill Industries, Ontario Great Lakes; Oakville; Vor Ort; CAD 26.000 - 36.000; Vollzeit

Benefits dieser Stelle

Dental/Health benefits

Pension plan

Employee discount

Zusammenfassung

Goodwill Industries Ontario Great Lakes is seeking a Retail Production Associate to provide excellent customer service while supporting donation processing and maintaining a safe, organized workspace.

You will contribute to our mission by helping to create jobs and opportunities in the community, with training provided and a focus on environmental sustainability through reuse and recycling.

Qualifikationen

• Experience in a processing work environment an asset.
• Customer service experience.
• Knowledge of antiques and collectibles.

Aufgaben

• Perform all duties within the framework of the Guiding Principles, procedures.
• Follows the Customer Care Cycle (I Care) consistently, providing world class customer service to all customers, internal and external, of Goodwill.
• Be actively involved in ensuring the health, well-being and safety of themselves and their team.
• Conduct work activities safely and in accordance with Health and Safety legislation and Goodwill, Ontario Great Lakes Health and Safety policies, procedures, and program.
• Maintain a neat, clean, organized, and safe facility, including but not limited to workstation(s) and the donation processing area.
• Sort donated goods based on condition in accordance with procedures.
• Price merchandise in accordance with procedures using the base price guide.
• Sort and store priced donations into labelled pallet boxes according to procedures.
• Identify high value donations based on condition, quality, antique and/or collectibles for up pricing or online sales.
• Keep current on merchandise knowledge, industry trends and competitive pricing.
• Perform other related activities as necessary or as assigned.
• Personal Protective Equipment (PPE) is a requirement for this role.

Kenntnisse

Customer service

Attention to detail

Communication skills

Teamwork

Problem solving

Organizational skills

Ausbildung

High school diploma

Jobbeschreibung

Goodwill Industries Ontario Great Lakes is seeking a Retail Production Associate to provide excellent customer service while supporting donation processing and maintaining a safe, organized workspace.

You will contribute to our mission by helping to create jobs and opportunities in the community, with training provided and a focus on environmental sustainability through reuse and recycling.