Retail Print & Services Supervisor

Staples Canada; Cornwall; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Print & Services Supervisor to lead a dynamic team in providing outstanding customer service and driving sales. This role involves engaging customers, training associates, and maintaining operational excellence within the print and customer service areas. The ideal candidate will have a strong background in retail and print services, with a passion for fostering a customer-first culture. Join this innovative firm to make a significant impact in a fast-paced environment while enjoying competitive benefits and opportunities for personal growth.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years in a print/graphic communications environment.

Responsibilities

• Lead a team to provide exceptional customer experiences.
• Manage operational excellence and uphold store standards.

Skills

Customer Service

Leadership

Sales Execution

Operational Excellence

Technical Acumen

Multi-tasking

Education

High School Diploma

Experience in Print/Graphic Communications

Tools

Computer and Printing Equipment

Job description

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Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
• Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational Excellence: Manage operational excellence and store brand standards in print.
• Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.
  
  

Some of what you will need

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
  
  

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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