Retail Print & Services Lead - Customer Experience

Staples Canada; Hamilton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Hamilton, Ontario is seeking a Print & Services Supervisor to lead a team, drive sales, and uphold store standards in print and customer service areas.

As a keyholder on duty, you will support programs, training, and operations while guiding staff in delivering solutions to customers. The role emphasizes coaching, development, and a selling culture in a fast-paced retail environment.

Qualifications

• 3+ years of customer service experience in retail, with supervisory coaching preferred.
• 1-2 years in a print/graphic communications environment with knowledge of graphic design principles.

Responsibilities

• Lead team to deliver exceptional customer experiences and drive sales in print and customer service areas.
• Perform keyholder duties, act as leader on duty, and support store programs and training.
• Engage customers with solutions, products, and services and build lasting relationships for future business.
• Manage operations and uphold store brand standards in print.
• Coach and develop associates to foster learning and sales growth.

Skills

Customer service

Supervisory experience

Graphic communications

Technical aptitude

Job description

Staples Canada in Hamilton, Ontario is seeking a Print & Services Supervisor to lead a team, drive sales, and uphold store standards in print and customer service areas.

As a keyholder on duty, you will support programs, training, and operations while guiding staff in delivering solutions to customers. The role emphasizes coaching, development, and a selling culture in a fast-paced retail environment.