Retail Post Office Manager - Lead Service & Loss Prevention

Shoppers Drug Mart; Toronto; Hybrid; CAD 52,150,000 - 58,884,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart at 1400 Dupont Street, Toronto, Ontario, M6H 2B2 is hiring a Post Office Clerk responsible for organizing and delivering full service retail postal services to customers, maximizing department revenue and satisfaction. The role requires leadership, recruiting, coaching, training and ensuring compliance with standards while delivering outstanding customer service.

Flexible shifts may include nights and weekends; benefits include a discount program and ongoing learning

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking and decision making when dealing with customer’s requests.
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions.
• This position requires the ability to act upon tasks and goals outlined by management.

Responsibilities

• Leads by example and ensures that Post Office staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring.
• Ensures Post Office cashiers complies with all Store Standards.
• Trains employees in job functions and provides on-going coaching and instructions.
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM.
• Ensures exceptional customer service is provided beyond expectation.

Skills

Planning

Judgement

Decision making

Independent thinking

Interpersonal skills

Time management

Communication (verbal & written)

Organization & planning

Job description

Shoppers Drug Mart at 1400 Dupont Street, Toronto, Ontario, M6H 2B2 is hiring a Post Office Clerk responsible for organizing and delivering full service retail postal services to customers, maximizing department revenue and satisfaction. The role requires leadership, recruiting, coaching, training and ensuring compliance with standards while delivering outstanding customer service.

Flexible shifts may include nights and weekends; benefits include a discount program and ongoing learning