Post Office Manager, Hourly Full Time Flexible Shifts

Shoppers Drug Mart; Toronto; Hybrid; CAD 52,150,000 - 58,884,000; Full time

Benefits offered by this job

Purchase discount program

Online learning through Academy

Competitive pay

Job summary

Shoppers Drug Mart at 1400 Dupont Street, Toronto, Ontario, M6H 2B2 is hiring a Post Office Clerk responsible for organizing and delivering full service retail postal services to customers, maximizing department revenue and satisfaction. The role requires leadership, recruiting, coaching, training and ensuring compliance with standards while delivering outstanding customer service.

Flexible shifts may include nights and weekends; benefits include a discount program and ongoing learning

Qualifications

• Planning, Judgement and Decision Making.
• Independent thinking and decision making when dealing with customer’s requests.
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions.
• This position requires the ability to act upon tasks and goals outlined by management.

Responsibilities

• Leads by example and ensures that Post Office staff demonstrate CORE Values.
• Interviews and recommends final candidates for hiring.
• Ensures Post Office cashiers complies with all Store Standards.
• Trains employees in job functions and provides on-going coaching and instructions.
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM.
• Ensures exceptional customer service is provided beyond expectation.

Skills

Planning

Judgement

Decision making

Independent thinking

Interpersonal skills

Time management

Communication (verbal & written)

Organization & planning

Job description

Location:

1400 Dupont Street, Toronto, Ontario, M6H 2B2

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work.We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

SUMMARY:

Responsible for organizing and delivering full service retail postal services (courier items, postal boxes, money transfers, call-in parcels) to Shoppers Drug Mart customers, maximizing department revenue and customer satisfaction.

DUTIES & RESPONSIBILITIES:

• Leads by example and ensures that Post Office staff demonstrate our CORE Values
• Interviews and recommends final candidates for hiring
• Ensures Post Office cashiers complies with all Store Standards
• Trains employees in job functions and provides on-going coaching and instructions
• Assists with completing performance reviews of Post Office cashier staff in conjunction with the FSM

CUSTOMER SERVICE:

• Ensures exceptional customer service is provided beyond expectation
• Ensures employees present proper image to the public in accordance with Uniform Policy

LOSS PREVENTION

• Ensures all loss prevention systems and procedures are performed according to Standards
• Ensures procedures regarding parcel checks are adhered to

QUALIFICATIONS:

• Planning, Judgement and Decision Making
• Independent thinking and decision making when dealing with issues related to customer’s requests
• Judgment & decisions would be made based on ability to ask the right questions leading to the appropriate solutions
• This position requires the ability to act upon tasks and goals outlined by management

EXPERIENCE:

• Experience with retail and cash handling
• Superior interpersonal skills
• Efficient time management ability
• Strong verbal and written communication skills
• Effective organization and planning skills
• Commitment to providing exceptional customer service

WORKING CONDITIONS:

Ability to work flexible shifts which may include nights and weekends

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co-workers, customers and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

Employment Type:

Full time

Type of Role:

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle salariale à l’embauche :$18.20 - $20.55 / 18,20$ - 20,55$ (per hour / de l’heure)A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.