Retail Ops Analyst: Drive Tech-Powered Customer Experience

Canadian Tire Financial Services

Toronto

On-site

CAD 50,000 - 73,000

Full time

14 days+

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Comprehensive benefits and retirement

Career growth opportunities

Product discounts

Employee discounts

Job summary

Canadian Tire Corporation, Limited is hiring a Retail Operations Specialist to support technology platforms enabling Canadian Tire Gas+ and Petro-Canada locations across Canada. You will analyze incidents, coordinate resolutions, and communicate impacts to diverse audiences to maintain service quality.

The role requires cross-functional collaboration with retailers, business stakeholders, and tech partners, plus experience with ServiceNow, Power BI, and MS-365.

Qualifications

Post-secondary education in Information Technology, Business, Computer Science, or related field.
Ability to explain technical concepts to non-technical audiences.
Experience or working knowledge of retail tech environments.

Responsibilities

Provide senior analyst-level support for retail and operational technologies.
Coordinate investigation and resolution of technical and service-related issues.
Translate issues and resolutions into clear business communications.
Support implementation of technology enhancements and system changes.
Create and maintain operational procedures and knowledge articles.

Skills

Bilingual English/French

Analytical thinking

Communication skills

Incident management

ServiceNow

Power BI

MS-365

Education

Post-second ary education in IT/Business/CS or related

Tools

ServiceNow

Power BI

MS-365

Job description

The role requires cross-functional collaboration with retailers, business stakeholders, and tech partners, plus experience with ServiceNow, Power BI, and MS-365.

Get your free, confidential resume review.

or drag and drop your file here.