Retail Operations Specialist

Sportchek; Toronto; On-site; CAD 50,000 - 73,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Career growth opportunities

Product discounts

Job summary

Sportchek is seeking a Retail Operations Analyst to support technology platforms, operational processes, and services for Canadian Tire Gas+ and Petro-Canada locations across Canada. You will collaborate with retailers, stakeholders, and technology partners to analyze issues, coordinate resolutions, and communicate impacts clearly to diverse audiences.

You will act as a liaison between business and technical teams, support incident/change management, and contribute to reporting, knowledge

Qualifications

• Post-secondary education in Information Technology, Business, Computer Science, or related field or equivalent experience.
• Bilingual English and French with strong communication skills.
• Experience with Bulloch POS environments, BT900 back-office systems, ServiceNow, MS-365, Power BI.
• Familiarity with incident, problem, and change management processes.
• Experience in reporting, analytics, and operational support in retail or petroleum techs.

Responsibilities

• Provide senior analyst-level support for retail and operational technologies.
• Coordinate investigation and resolution of technical, operational, and service issues.
• Analyze incidents and trends to identify improvement opportunities.
• Coordinate activities across teams to align priorities and timelines.
• Develop and maintain procedures, guides, dashboards, and knowledge articles.

Skills

Bilingual English/French

Power BI

ServiceNow

MS-365

Incident/Problem/Change Management

Reporting/Analytics

Education

Post-secondary education in IT/Business/CS

Tools

Bulloch POS

BT900 back-office

ServiceNow

MS-365

Power BI

Job description

**What you'll do**The Retail Operations Analyst is responsible for supporting the technology platforms, operational processes, and services that enable Canadian Tire Gas+ and rebranded Petro-Canada locations across Canada.Working independently and collaboratively with retailers, business stakeholders, support teams, and technology partners, this role is responsible for analyzing technical and operational issues, coordinating resolution activities, identifying root causes, and communicating impacts and solutions to a wide range of audiences.The successful candidate will act as a key liaison between business and technical teams, ensuring issues are clearly understood, actions are coordinated, and information is communicated effectively to support operational excellence and an exceptional customer and retailer experience. **Operational & Technical Support*** Provide senior analyst-level support for business-critical retail and operational technologies.* Coordinate the investigation and resolution of technical, operational, and service-related issues impacting customers, retailers, and business operations.* Analyze incidents, trends, recurring issues, and service performance to identify improvement opportunities.* Partner with support teams and business stakeholders to facilitate timely issue resolution and escalation when required.* Assist with root cause analysis and corrective action planning to reduce repeat incidents and improve service stability.**Stakeholder Coordination & Communication*** Act as a liaison between business stakeholders and technical support teams.* Translate technical issues, system impacts, and resolutions into clear, business-friendly communication appropriate for diverse audiences.* Coordinate activities across multiple teams to ensure alignment on priorities, timelines, dependencies, and action plans.* Provide regular updates on issue status, risks, impacts, and resolution activities.* Develop and maintain positive working relationships with retailers, internal partners, and external service providers.**Project & Change Support*** Support the implementation of technology enhancements, operational initiatives, and system changes.* Assist with business requirements gathering, testing, deployment readiness, and post-implementation support activities.* Identify operational impacts, risks, and dependencies associated with new initiatives and system changes.* Contribute to continuous improvement efforts focused on operational efficiency, service quality, and customer experience.**Documentation & Knowledge Management*** Create and maintain operational procedures, knowledge articles, troubleshooting guides, and business communications.* Support the development of reporting, dashboards, metrics, and documentation that assist decision-making and operational oversight.* Promote consistent processes, knowledge sharing, and best practices across support teams. **What you bring** * Post-secondary education in Information Technology, Business, Computer Science, or a related discipline, or an equivalent combination of education and experience.* Bilingual (English and French) with excellent verbal and written communication skills.* Experience or working knowledge of: + Bulloch POS environments + BT900 back-office systems + ServiceNow, MS-365, Power BI + Incident, Problem, and Change Management processes + Reporting, analytics, and operational support practices + Retail fuel, convenience, loyalty, payment, or petroleum technologies* Demonstrated ability to explain technical concepts and operational issues clearly to business and non-technical audiences.* Strong analytical and problem-solving skills with the ability to assess issues, identify trends, and recommend solutions.* Experience coordinating incident resolution and working within service management environments.* Ability to work independently, manage competing priorities, and exercise sound judgment with minimal supervision.* Experience working with multiple stakeholders across business, operations, technology, and external support teams.* Experience supporting multi-location retail, petroleum, customer-facing, or operational environments is considered an asset. We’re always looking for great talent! In addition to competitive pay, we offer:* Comprehensive benefits and retirement programs* Performance incentives, Continuing Education Programs* Other perks to support your well-being* Career growth opportunities and product discounts **Broadband Salary Range:** $50,000 – $73,000 CAD.Our typical hiring range is between $68,000.00 - $72,000.00 CAD Annual. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, market location, industry benchmarks, internal equity and other role-specific requirements.