Retail Operations Supervisor — Lead, Coach & Inventory

Victoria’s Secret & Co.; Toronto; On-site; CAD 27,000 - 33,000; Full time

Job summary

Victoria’s Secret & Co is seeking an Operations Supervisor to support store readiness and execution. You will report to the Store Manager or Assistant Store Manager and lead by example in a fast-paced retail setting.

Demonstrated people leadership, coaching, and strong attention to detail are essential. The role requires flexibility to work nights, weekends, and varying shifts across a Canadian store network.

Qualifications

• 1–2 years retail experience preferred.
• Ability to lift and carry up to 40 pounds and stand for long periods.
• Flexible schedule including nights and weekends.
• Ability to coach in real time and lead by example.
• Strong customer service orientation and communication skills.

Responsibilities

• Executes shipment, replenishment, and stock organization.
• Maintains back-of-house standards and inventory accuracy.
• Supports cleanliness, safety, and compliance.
• Identifies and escalates operational issues.
• May take broader responsibility for leading the business in larger stores.

Skills

Customer service

Coaching

Leadership

Attention to detail

Tools

Headsets

Mobile devices

Computers

Job description

Victoria’s Secret & Co is seeking an Operations Supervisor to support store readiness and execution. You will report to the Store Manager or Assistant Store Manager and lead by example in a fast-paced retail setting.

Demonstrated people leadership, coaching, and strong attention to detail are essential. The role requires flexibility to work nights, weekends, and varying shifts across a Canadian store network.