Retail Operations Supervisor

PetSmart Charities; Brampton; On-site; CAD 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to lead and inspire a team dedicated to providing exceptional care for pets and their owners. This role combines operational excellence with a focus on associate development, ensuring a positive store experience. You will oversee merchandising, inventory management, and associate training, while fostering a culture of empowerment and engagement. If you are passionate about pets and enjoy a dynamic retail environment, this is an exciting opportunity to make a meaningful impact every day.

Benefits

Health benefits: medical, dental, vision

401k

Tuition assistance

Associate discounts and perks

Paid time off for full-time associates

Career pathing

Development opportunities

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Strong communication and organizational skills are essential.

Responsibilities

• Drive operational excellence while overseeing associates and store operations.
• Manage inventory levels and merchandising strategies to optimize sales.

Skills

Retail supervisory experience

Customer service

Communication skills

Organizational skills

Computer applications proficiency

Education

High school diploma or equivalent

Tools

Point-of-sale (POS) systems

Job description

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Job Description

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!

Retail Operations Supervisor

About Life At PetSmart

At PetSmart, we’re more than just a company obsessed with pets; we’re obsessed with our people too. Our values are rooted in unconditional love— a lesson we learn from our pets—and staying united together. We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.

Benefits That Benefit You

• Paid weekly
• Full-time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for full-time associates
• Career pathing
• Development opportunities

Job Summary

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.

Principal Responsibilities

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:

People Leadership

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action, and promotions.
• Delegate and validate completion of daily tasks.
• Leads and directs associates when acting as the leader on duty.
• Address and administer associate complaints and grievances.
• Recognizes and celebrates associates driving overall associate engagement.

Store Operations And Overall Store Experience

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups.
• Manage inventory levels, conduct regular audits, and analyze sales trends to make informed recommendations for stock replenishment and markdowns.
• Assist in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies.
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
• Maintain store standards and lead a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics.
• Share responsibility with store opening and closing procedures to ensure we uphold our brand promise.
• Complete monthly live cycle counts, address discrepancies.
• Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets.
• Ensure pet parents have a positive experience with online orders including pick-up in store or ship from store.
• Support the associate and pet parent experience at all levels and ensure pets in our care are safe and healthy.
• Take immediate action and report when a sick/injured pet is identified in the store; transport to the vet as needed.
• Follow company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensure pets are healthy to move to sales floor after quarantine period.

Qualifications

• 2+ years of retail supervisory experience in a customer-focused environment.
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
• Proficiency in computer applications.
• Strong written and verbal communication skills.
• Ability to react under pressure and maintain composure.
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout.

Supervisory Responsibility

• No direct reports, however, are expected to guide and support the development of other associates.
• Provides feedback on associate performance to direct supervisor.
• Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks, and addressing any concerns.

Physical Demands and Work Environment

• Stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities include depth perception. Reasonable accommodations may be made for individuals with disabilities.
• Frequently lift and/or move up to 50 pounds; occasionally team lift and/or move more than 100 pounds. Specific vision abilities include depth perception.
• Occasional exposure to moving mechanical parts, wet environments with pet hair, and moderate to high noise levels. Exposure to live animals and handling is common.

Join us for a chance to make a meaningful impact every day. Whether helping a customer choose their first fish, celebrating a pet's birthday, or seeing a smile on a pet parent’s face after a groom—you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.

We’re excited you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're eager to learn more about you! Apply Now!