CANULC Retail Operations Supervisor

Staples Canada; Orangeville; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Retail Operations Supervisor to enhance sales and operational excellence. This dynamic role involves leading customer engagement, overseeing merchandising, and ensuring a high-performance culture through effective training and communication. Ideal candidates will have a strong background in retail customer service and supervisory experience, with a keen eye for visual merchandising. Join a forward-thinking team dedicated to inspiring and developing talent while delivering exceptional customer experiences. If you're ready to make an impact in a vibrant retail environment, this opportunity is for you!

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with accountability for sales.

Responsibilities

• Lead customer engagement and ensure a seamless experience.
• Oversee inventory and merchandising standards daily.
• Support training and development of associates.

Skills

Customer Service

Supervisory Skills

Organizational Skills

Visual Merchandising

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

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Job Description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

• Customer Engagement: Model and coach selling behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience using all available tools and techniques.
• Operational Excellence: Oversee inventory and merchandising standards in partnership with managers, ensuring the sales floor is customer-ready daily, including visual merchandising, promotional setups, and signage. Manage backroom tasks and provide regular reports on stock levels and sales trends.
• Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance, sales-focused culture.
• Communication: Facilitate clear and timely communication, lead meetings, and address issues promptly to ensure smooth operations.
• Health & Safety: Support health and safety policies, conduct inspections, and maintain a safe environment.
• Administrative Duties: Perform front office tasks, including weekly cash management and reporting, ensuring accuracy and consistency.

Some of what you need

• 3+ years of customer service experience in retail.
• 1-2 years of supervisory experience with direct accountability for sales and service targets.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
• Keen eye for visual merchandising.

Some of what you will get

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...

About Us

Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities.

About The Team

At Staples Canada, we are dynamic, inspiring partners to our customers and communities. We aim to inspire people to work smarter, learn more, and grow every day. We seek curious, approachable, and passionate individuals who love finding solutions. Let’s work, learn, and grow together.

We are building an inclusive and diverse team

We value perspectives from backgrounds varying by race, gender, sexual orientation, gender identity or expression, age, educational background, national origin, religion, or physical ability. If you require accommodations, please let us know.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Retail